River Park Post Acute
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based on 124 Google reviews
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What this means for your family
This facility is an excellent choice for patients focusing on intensive physical or occupational therapy due to their highly-rated clinical teams. However, families must closely monitor nursing care and hygiene, as there are recurring reports of slow response times to call lights and staffing shortages.
Google Reviews
Google Reviews
124 reviews analyzed“River Park Post Acute is highly regarded for its exceptional physical, occupational, and speech therapy teams and its newly renovated, clean facility. However, families should be aware of significant concerns regarding nursing responsiveness, frequent reports of understaffing, and delays in personal care.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and therapy services
- Newly renovated and clean building
- Engaging activities and social programs
- Friendly and professional administrative staff
Concerns
- Slow response to call lights and nursing requests (mentioned by 5 reviewers)
- Understaffing and overworked employees (mentioned by 4 reviewers)
- Delays in personal hygiene and incontinence care (mentioned by 3 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your rehabilitation and therapy services; could you tell us more about how the therapists work with residents to regain independence?
- 2With the recent renovations, what are some of the favorite new common areas or features that residents enjoy using?
- 3What kind of social programs or daily activities do you have planned to help residents stay engaged with one another?
- 4How does the nursing team ensure that call lights and personal care requests are addressed promptly, even during busier shifts?
- 5What is the best way for our family to stay in consistent contact with the administrative staff regarding updates on our loved one?
- 6Could you describe the dining experience and how much input residents have regarding their meal options?
Personalized based on this facility's data
Key Review Excerpts
“River Park provides excellent physical, occupational, and speech therapy. The building looks brand new and the staff are very attentive and kind!”
“The therapy team at River Park Post Acute has been amazing and you can tell they genuinely care about helping residents improve.”
“I’ve been a resident here for 12 years and I couldn’t think of a better place to live❤️ The building has been newly renovated and it looks absolutely gorgeous.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 30, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Apr 8, 2025Routine
Violation cited
Violation cited
Apr 8, 2025Complaint10Report
The recertification survey was conducted April 8, 2025 through April 11, 2025 in conjunction with the investigations of complaints: AZ00221463, AZ00218542, and AZ00213525. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Mar 4, 2025ComplaintCleanReport
The complaint survey was conducted on March 4, 2025 of the following complaint #'s 00115576. There were no deficiencies cited.
Nov 6, 2024ComplaintCleanReport
An onsite complaint survey was conducted on November 06, 2024 for the investigation of intake # AZ00216929, AZ00214903, AZ00214068. There were no deficiencies cited.
Oct 10, 2024ComplaintCleanReport
An onsite complaint survey was conducted on October 11, 2024 for the investigation of intake #AZ00216875. There were no deficiencies cited.
Aug 15, 2024ComplaintCleanReport
An onsite complaint survey was conducted on August 15, 2024 for the investigation of intake # AZ00214566, AZ00214444. There were no deficiencies cited.
Aug 7, 2024ComplaintCleanReport
An onsite complaint survey was conducted on August 7, 2024 for the investigation of intake # AZ00213707, AZ00213711. There were no deficiencies cited.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
124 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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