Rehab at Scottsdale Village Square
Limited public data on Rehab at Scottsdale Village Square. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 102 Google reviews
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What this means for your family
This facility is a strong candidate if you prioritize a kind, attentive nursing staff and a clean, upscale environment. However, you should prepare to navigate a potentially confusing layout and may want to verify communication protocols with management during the intake process.
Google Reviews
Google Reviews
102 reviews analyzed“Families can expect a friendly and welcoming environment, with many reviewers praising the attentive nursing staff and the professional, empathetic admissions team. While the facility is frequently described as clean and upscale, some visitors have noted issues with confusing building navigation and occasional concerns regarding the quality of certain medical staff members.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Clean and upscale-looking facility
- Empathetic and professional admissions/marketing team
- Welcoming and helpful front desk staff
Concerns
- Confusing building layout and lack of signage (mentioned by 2 reviewers)
- Issues with leadership communication and professionalism
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed the facility looks very clean and upscale; how do you ensure that the high standard of cleanliness is maintained throughout the building every day?
- 2Since the building layout can be a bit complex, what kind of signage or assistance do you provide to help residents and visitors navigate the halls easily?
- 3It's great to see that the admissions team is so welcoming; how does the communication between the admissions staff and the nursing team work once a resident has moved in?
- 4How does the nursing staff handle medical emergencies or changes in care needs during the overnight hours?
- 5What kind of daily activities or social programs do you have planned to keep residents engaged and connected with one another?
- 6We appreciate how responsive the management is to feedback; how do you typically involve families in the communication process regarding care updates?
Personalized based on this facility's data
Key Review Excerpts
“As a Senior Relocation Specialist, I had the pleasure of touring a family member for a beloved daughter in the hopes of finding a forever home whereby the needs of the potential resident would be taken seriously. Upon meeting Carl I could assess his quick ability to discern the needs necessary from beginning to end.”
“The place was very nice, the lobby looked like an upscale hotel. The people were very welcoming and nice. The nurse that takes care of my uncle was very nice and friendly.”
“The sweetest, nicest woman was so kind and polite on the phone. I really enjoyed our conversation and her empathy and compassion during this tough time.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Aug 14, 2025OtherCleanReport
No deficiencies found during this inspection.
Jun 6, 2025Complaint
The onsite complaint survey was conducted on 6/6/2025 and investigated complaints #00132221, 00132472, 00132382, 00132532, 00132533, and 00132645. The following deficiencies were cited:
Violation cited
Violation cited
May 29, 2025Complaint
A complaint survey was conducted on May 29, 2025 for the investigation of intakes #00131363, 00131540, AZ00180037, AZ00180102, AZ00223125. The following deficiency was cited:
Violation cited
Violation cited
May 5, 2025ComplaintCleanReport
The complaint survey was conducted on May 5, 2025 for the investigation of complaints #00128400, 00128115, 00128323, AZ00201560, AZ00201592, 00128799, 00128344, AZ00224314, AZ00201657. There were no deficiencies cited.
Mar 25, 2025ComplaintCleanReport
The investigation of complaint AZ00223229 was conducted on March 25, 2025. There were no deficiencies cited.
Mar 13, 2025ComplaintCleanReport
The complaint investigation was conducted 3/13/2025 with investigation of complaints: 00122087. There were no deficiencies cited
Feb 26, 2025ComplaintCleanReport
The complaint investigation was conducted 2/26/25 with investigation of intakes: AZ00223575 and sf0011262. There were no deficiencies cited. The complaint investigation was conducted 2/26/25 with investigation of intakes: AZ00223575 and sf0011262. There were no deficiencies cited.
Feb 4, 2025Complaint
An investigation of complaints AZ00222439, AZ00222804, AZ00223093 was conducted February 04, 2025 through February 05, 2025. The following deficiencies were cited:
Violation cited
Violation cited
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
102 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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