Pearsall Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 48 Google reviews
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What this means for your family
This facility shows a strong upward trend in recent years, with many families praising the nursing staff's compassion and communication. However, because there is a history of serious concerns regarding understaffing and medication errors, you should specifically ask how they manage call light response times during night shifts and how they ensure dietary restrictions are strictly followed.
Google Reviews
Google Reviews
48 reviews analyzed“Families considering Pearsall Nursing and Rehabilitation Center will find a facility that is highly praised by many for its compassionate, family-like nursing and CNA staff. While many recent reviews highlight exceptional care and professional communication, some past experiences involve serious concerns regarding understaffing, delayed response to call lights, and medication errors.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong communication regarding medical changes
- Professional and approachable administration
Concerns
- Understaffing and slow response to call lights (mentioned by 3 reviewers)
- Issues with medication management and dietary accuracy (mentioned by 2 reviewers)
- Inconsistent cleanliness or hygiene maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized and warm responses to 5-star reviews, often addressing specific family members or staff mentioned. For negative reviews, the owner uses a standardized template to escalate concerns to leadership and provide a contact email.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through your review responses; how do you ensure that families are kept just as closely informed about daily medical changes?
- 2We noticed many people praise the compassion of your nursing staff, but how do you manage call light response times during the busier night or weekend shifts?
- 3Could you walk us through your process for double-checking medication administration and dietary accuracy to ensure every resident's specific needs are met?
- 4What steps are being taken to maintain the high standards of cleanliness and hygiene throughout the resident rooms and common areas?
- 5What are some of the favorite daily activities or social events that help residents stay engaged and connected with one another?
- 6In the event of a sudden medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“They called me for ANY change in her medication and always kept me updated whenever any other change happened. The nurses and aids were extremely nice and my mom felt safe and cared for.”
“The CNA down his hall are very caring and tentative . The Nurses? They are the best I have ever seen and I work in the Medical Field myself with UTMB.”
“The nurses take more than an hour to respond to his calls when needing water or to go to the restroom. I would not recommend leaving your loved ones here unless you want them mistreated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with care planning and assessment, medication management, and infection control across multiple surveys since 2023, though all deficiencies were reportedly corrected. Families have filed complaints leading to citations for accident prevention and personal care issues. The pattern of repeated problems in core care areas, including recent deficiencies as of May 2025, suggests potential ongoing challenges with consistent quality oversight.
Dec 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 23, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 9, 2025Routine8
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 29, 2024Routine11
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 27, 2023Routine5
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Federal Penalties
Fine
May 9, 2025
$21,930
Ownership & Operations
Who Operates This Facility
Val Verde County Hospital District
for profit
REGENCY IHS OF PEARSALL, LLC
JAVIER I CHAGOYA
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 7 of 67 (Best)
Ownership & Management
Owners
Val Verde County Hospital District
Owner · Organization
Regency Ihs of Pearsall, LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Hg Opco 1, LLC
Owner (parent company) · Organization
Reg Hg Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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