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North Mountain Medical and Rehabilitation Center

Limited public data on North Mountain Medical and Rehabilitation Center. Call, tour, and ask to meet current residents' families — your own impression matters most.

9155 North Third Street, Globa · Phoenix, AZ 85020Licensed & Active
Google rating
4.2/5

based on 271 Google reviews

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What this means for your family

While some staff members are noted for their kindness, the recent emergence of serious allegations regarding neglect and medication delays is alarming. If you choose this facility, you must closely monitor your loved one's responsiveness and the cleanliness of their room.

Google Reviews

Google Reviews

271 reviews analyzed
Families should approach this facility with significant caution due to serious allegations of patient neglect, lack of responsiveness, and poor sanitary conditions. While some staff members and therapists are praised for being friendly and professional, multiple reviewers report critical issues with medication delays, inadequate physical therapy equipment, and a lack of attentive care.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean3.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Friendly and professional nursing staff
  • Effective physical therapy team
  • Cleanliness noted by some visitors

Concerns

  • Patient neglect and lack of responsiveness from staff (mentioned by 2 reviewers)
  • Poor facility maintenance and hygiene (mentioned by 2 reviewers)
  • Inadequate food variety and quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.72025(23)2.72026(7)

Distribution

5
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4
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20 reviews posted between Oct 27, 2025Oct 30, 2025 · 19 were 5-star

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the friendliness of your nursing and physical therapy teams; how do they work together to support a resident's recovery goals?
  • 2What specific steps is the facility taking to ensure the dining experience is both nutritious and varied for the residents?
  • 3Could you tell us about your protocols for medication management to ensure everything is handled with high precision?
  • 4How does the facility manage maintenance and cleaning schedules to ensure all resident areas remain pristine and well-kept?
  • 5In the event of a medical emergency during the night, what is the immediate process for getting a doctor or specialist involved?
  • 6What kind of daily activities or social outings do you have planned to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The staff is very nice, I haven't met everyone. The nurses and doctors and physical therapist are great.

Resident · 2026★★★★★

My family member was mistreated, neglected and left for hours unattended. It broke my heart to walk in to visit my family member and witness the neglect.

Family member · 2026☆☆☆☆

This place was disgusting. I had to pull my family member out of there immediately. The furniture looks like Dogs chewed on it. The flooring was peeling off the floor.

Family member · 2025☆☆☆☆
Source: 271 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

33total
6deficiencies
Apr 8, 2026Complaint
CleanReport

The onsite complaint survey was conducted on April 8, 2026 and investigated complaints #00164898There were no deficiencies noted.

Feb 20, 2026Complaint
CleanReport

An onsite complaint survey was conducted on February 20, 2026 for the investigation of intake # 00158971, 00158975, 00158496. There were no deficiencies cited:

Feb 18, 2026Other
CleanReport

No deficiencies found during this inspection.

Dec 29, 2025Complaint
CleanReport

This complaint survey was conducted on December 29, 2025, with the investigation of complaint: 00152574. No deficiencies were cited.

Nov 18, 2025Complaint

The state compliance survey was conducted on November 18, 2025 through November 25, 2025, in conjunction with the investigation of complaints #s: 2258647 (AZ00188918), 2258648 (AZ00188919), 2258865 (AZ00207402), 2258869 (AZ00204606), 2258866 (AZ00204604), 2258880 (AZ00207405), 2258806 (AZ00182647), 2258807 (AZ00182646), 2609832, 00143468, 2608457, 00143328, 2258913 (AZ00212897), 2258910 (AZ00212896), 2258791 (AZ00179435), 2258790 (AZ00179434, 2258760 (AZ00171167, 2258768 (AZ00164926), 2258769 (AZ00174924), 2258936 (AZ00224504, 2258832 (AZ00190790), 2258833 (AZ00190791), 2258771 (AZ00175846), 2258772 (AZ00175847), 2258808, (AZ00182798), 2258809 (AZ00182800), 2258778 (AZ00176767), 2258779 (AZ00176768), 2258804 (AZ00182420), 2258805 (AZ00182421), 2258787 (AZ00185787), 2258823 (AZ00185786), 2258821 (AZ00185215), 2258822 (AZ00185214), 2258824 (AZ00185923), 2258825 (AZ00185925), 2258774 (AZ00176300), 2258773 (AZ00176299), 2258794 (AZ00179914), 2258795 (AZ00179915), 2258818 (AZ00184585), 2258817 (AZ00184590, 2258858 (AZ00202128), 2258859 (AZ00202129), 2258860 (AZ00202201), 2258861 (AZ00202205), 2655326, 00149215, 2258796 (AZ00181385), 2258797 (AZ00181388), 2258788 (AZ00179108), 2258789 (AZ00179109), 2258819 (AZ00184892), 2258820 (AZ00184889), 2258862 (AZ00202290), 2258863 (AZ0020292), 2258800 (AZ00180896), 2258801 (AZ00180898, 2258813 (AZ00183304), 2258775 (AZ00176620), 2258776 (AZ00176621), 262029, 00145236, 2258864 (AZ00203449, and 2258865 (AZ00203450).The following deficiencies were cited:

20(g) Accuracy of Assessments. The assessment must accurately reflect the resident's status. §483.20(h) Coordination. A registered nurse must conduct or coordinate each assessment with the apprAccuracy of Assessments - 0641 FederalCorrected Jan 9, 2026

Based on observation, interview, review of clinical record, and review of facility policy and procedure, the facility failed to ensure adequate skin assessments and monitoring were completed for newly identified skin conditions for one resident (#155) according to facility policy and professional standards. The deficient practice could lead to care team members not being aware of the status of a resident’s skin condition.

45(d) Unnecessary Drugs-General. Each resident's drug regimen must be free from unnecessary drugs. An unnecessary drug is any drug when used- §483.45(d)(1) In excessive dose (including duplicaDrug Regimen is Free from Unnecessary Drugs - 0757 FederalCorrected Jan 9, 2026

Based on clinical record review, staff interviews, and facility policy, the facility failed to ensure that medications were administered within ordered parameters and in accordance with accepted standards of practice for one of five sampled residents (Resident #10) who were found to have unnecessary medications. The deficient practice had the potential to cause adverse drug effects and place residents at risk for harm from unnecessary medication that was not clinically indicated at the time of administration.

80 Infection Control The facility must establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the develInfection Prevention & Control - 0880 FederalCorrected Jan 9, 2026

Number of residents sampled:Â 154Number of residents cited:Â 26Based on observation, interview, review of clinical record, and review of facility policy and procedure, facility failed to ensure that residents with an atypical rash received appropriate treatment, isolation, and infection control measures for 24 residents (#155, #36, #50, #185, #186, #41, #51, #53, #54, #55, #85, #188, #99, #180, #189, #106, #9, #123, #190, #150, #153, #14, #31, and #176); failed to ensure staff performed hand hygiene when providing care for one resident (#143); and, failed to ensure enhanced barrier precautions were followed for one resident (#115). The deficient practice could lead to spread of infection.

A director of nursing shall ensure that: R9-10-412.B.7. An unnecessary drug is not administered to a resident.R9-10-412.B.7.Corrected Jan 9, 2026

Based on clinical record review, staff interviews, and facility policy, the facility failed to ensure that medications were administered within ordered parameters and in accordance with accepted standards of practice for one of five sampled residents (Resident #10) who were found to have unnecessary medications. The deficient practice had the potential to cause adverse drug effects and place residents at risk for harm from unnecessary medication that was not clinically indicated at the time of administration.

An administrator shall ensure that: R9-10-422.1. An infection control program is established, under the direction of an individual qualified according to policies and procedures, to prevent the devR9-10-422.1.d.ii.Corrected Jan 9, 2026

Based on observation, interview, review of clinical record, and review of facility policy and procedure, facility failed to ensure that residents with an atypical rash received appropriate treatment, isolation, and infection control measures for 24 residents (#155, #36, #50, #185, #186, #41, #51, #53, #54, #55, #85, #188, #99, #180, #189, #106, #9, #123, #190, #150, #153, #14, #31, and #176); failed to ensure staff performed hand hygiene when providing care for one resident (#143); and, failed to ensure enhanced barrier precautions were followed for one resident (#115). The deficient practice could lead to spread of infection.

Sep 16, 2025Complaint
CleanReport

The onsite complaint survey was conducted on September 16, 2025 and investigated complaints # 00142700 and 00144494There were no deficiencies noted.

Aug 26, 2025Complaint
CleanReport

The complaint survey was conducted on August 26, 2025 through August 27, 2025 with the investigation of complaints: 00142314 and 2599707. No deficiencies were cited.

Aug 14, 2025Complaint
CleanReport

The investigation of complaints 00140880 and 00140964 was conducted on August 14, 2025, There were no deficiencies cited.

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References & Resources

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