Montecito Post Acute Care and Rehabilitation

Strengths

• Excellent physical therapy and respiratory teams
• Attentive and hardworking nursing staff
• Cleanliness of patient rooms
• Engaging activities department

Concerns

• Severe medical neglect and failure to provide essential medications (mentioned by 2 reviewers)
• Infection control issues including C-Diff and scabies outbreaks (mentioned by 3 reviewers)
• Inadequate response to call lights and patient needs (mentioned by 2 reviewers)
• Staffing shortages affecting care delivery (mentioned by 2 reviewers)

How They Respond to Reviews

This facility rarely responds to reviews.

Questions for Your Tour

• 1We've heard great things about your physical therapy and respiratory teams; how closely do these specialists work with the nursing staff to coordinate a resident's daily care plan?
• 2Could you walk us through your specific protocols for medication management and how you ensure every dose is administered accurately and on time?
• 3What specific steps does your team take regarding infection prevention and maintaining high standards of cleanliness in the resident rooms?
• 4How do you ensure that call lights are answered promptly, especially during shift changes or when the facility is at higher capacity?
• 5We'd love to hear more about the activities department—what kind of engaging daily programs do you have planned to keep residents socially active?
• 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating with outside doctors?

Personalized based on this facility's data