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Assisted Living

Mirabella at Asu

Limited public data on Mirabella at Asu. Call, tour, and ask to meet current residents' families — your own impression matters most.

65 East University Drive, Tempe, AZ 85281Licensed & Active
Google rating
3.4/5

based on 115 Google reviews

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What this means for your family

This facility is an excellent choice if you are looking for high-end amenities, professional medical care, and an intellectually stimulating environment. However, be aware that the location in downtown Tempe is a point of contention; families should visit at different times of the day to personally assess if the surrounding college town noise levels are acceptable for your loved one.

Google Reviews

Google Reviews

115 reviews analyzed
Mirabella at ASU is highly praised by residents and their families for its beautiful, modern design, high-quality dining, and compassionate care team. However, there is significant community tension regarding the facility's location, with several reviewers criticizing its impact on local Tempe businesses and the noise levels associated with the surrounding college town.

Quality Themes

Tap a score for details
Food5.0Staff9.0CleanN/AActivities5.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate and professional care staff
  • Beautiful, well-designed building and amenities
  • High-quality dining and bistro options
  • Engaging activities and intellectual opportunities

Concerns

  • Conflict with local community and impact on local businesses (mentioned by 6 reviewers)
  • Potential for noise disturbances due to college town location (mentioned by 3 reviewers)
  • Difficult or expensive parking for visitors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.12025(22)3.12026(8)

Distribution

5
13
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How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We love the design of this building; how do the bistro and dining areas integrate into the social life of the residents?
  • 2With the vibrant energy of the ASU area, what steps are taken to ensure a peaceful and quiet environment for residents during the evening?
  • 3What is the best way for our family to stay in regular contact with the care team regarding updates on our loved one's well-being?
  • 4Could you tell us more about the specific intellectual activities or programs available to keep residents engaged with the local community?
  • 5How does the staff handle medical emergencies or changes in care needs during the overnight hours?
  • 6We noticed you are very active in responding to feedback; how does the management team use resident and family input to improve facility operations?

Personalized based on this facility's data


Key Review Excerpts

After a sudden and traumatic accident that required extensive medical attention, I transitioned from acute to subacute care at Mirabella at ASU’s short-term care facility. From the moment I arrived, I was embraced by a compassionate and professional care team—including skilled nurses, CNAs, therapists, nutritionists, a case manager, and an activity director—all working together to support my physical, emotional, mental, and nutritional healing.

Rehab patient · 2025★★★★★

Unlike any of the one-star reviews you may read, we actually LIVE here with 343 other VERY happy residents in this gorgeous life-long-learning opportunity on the ASU campus. Wonderful staff (including many ASU students). Terrific food. Great views.

Long-term resident · 2026★★★★★

Thoughtfully designed place for seniors. Spacious one bedroom apartment with full kitchen but can also dine with others in the community dining room. Caring attendants for those with health needs. Lovely artwork all around. Valet parking.

Resident's family · 2025★★★★★
Source: 115 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

5total
6deficiencies
Sep 26, 2024Complaint

An on-site investigation of complaint AZ00215611 was conducted on September 26, 2024, and the following deficiencies were cited :

A manager shall ensure that:R9-10-808.C.1.gCorrected Nov 15, 2024

Based on record review, observation, and interview, the manager failed to ensure the caregiver documented the services provided in the resident's medical record, for one of two residents reviewed. The deficient practice posed a risk as services could not be verified as provided against a service plan. Findings include: 1. A review of R1's medical record revealed a service plan (dated August 20, 2024) that indicated R1 would receive the following services: - Night checks, 2-3 times per night; - Maximum assistance with activities; - Maximum assistance with eating, with each meal; - Maximum assistance with ambulation; - Moderate assistance with bed mobility; - Maximum assistance with compression stockings; - Maximum assistance with dressing; - Maximum assistance with oral care; - Maximum assistance with toileting; and - Maximum assistance with incontinence. 2. A review of R1's activities of daily living (ADL) documentation, for the month of August 2024, revealed missing documentation of night checks on the following dates: - August 10, 2024; - August 13, 2024; - August 18, 2024; and - August 23, 2024. 3. A review of R1's ADL documentation, for the months of August and September 2024, revealed missing documentation of activities assistance on the following dates: - August 8, 2024; - August 9, 2024; - August 16, 2024; - August 21, 2024; - August 30, 2024; - September 2, 2024; and - September 3, 2024. 4. A review of R1's activities of daily living (ADL) documentation, for the month of August 2024, revealed missing documentation of eating assistance on the following dates: - August 2, 2024, at 6:00 PM; - August 8, 2024, at 1:00 PM and 6:00 PM; - August 9, 2024, at 9:00 AM, 1:00 PM, and 6:00 PM; - August 16, 2024, at 1:00 PM and 6:00 PM; - August 21, 2024, at 9:00 AM, 1:00 PM, and 6:00 PM; - August 22, 2024, at 6:00 PM; - August 30, 2024, at 6:00 PM; - September 2, 2024, at 1:00 PM and 6:00 PM; and - September 4, 2024, at 9:00 AM, 1:00 PM, and 6:00 PM. 5. A review of R1's ADL documentation, for the month of August 2024, revealed missing documentation of ambulation assistance on the following dates: - August 4, 2024; - August 8, 2024; - August 9, 2024; - August 16, 2024; - August 18, 2024; - August 21, 2024; - August 23, 2024; - August 29, 2024; and - August 30, 2024. 6. A review of R1's ADL documentation, for the month of August 2024, revealed missing documentation of bed mobility assistance on the following dates: - August 4, 2024; - August 8, 2024; - August 9, 2024; - August 16, 2024; - August 18, 2024; - August 21, 2024; - August 23, 2024; - August 29, 2024; and - August 30, 2024. 7. A review of R1's ADL documentation, for the months of August and September 2024, revealed missing documentation of compression stockings assistance on the following dates: - August 4, 2024; - August 8, 2024; - August 9, 2024; - August 16, 2024; - August 21, 2024; - August 23, 2024; - August 30, 2024; - September 2, 2024; and - September 4, 2024. 8. A review of R1's ADL do

In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes:R9-10-815.C.2Corrected Nov 15, 2024

Based on record review and interview, the manager retained a resident who was confined to a bed or chair without meeting the requirements of R9-10-814(B)(2)(b)(iii) for one of two residents sampled. The deficient practice posed a risk if the facility was unable to meet a resident's needs. Findings include: 1. R9-10-814(B)(2)(b)(iii) states, "A manager of an assisted living facility authorized to provide personal care services may accept or retain a resident who is confined to a bed or chair because of an inability to ambulate even with assistance if: the resident's primary care provider... examines the resident... at least once every six months throughout the duration of the resident's condition; reviews the assisted living facility's scope of services; and signs and dates a determination stating that the resident's needs can be met by the assisted living facility..." 2. A review of R1's service plan (dated August 20, 2024) revealed R1 received directed care services, and was confined to a bed or chair. 3. A review of R1's medical record did not include documentation of the determination required. 4. In an interview, E1 acknowledged R1's medical record did not include the required determination per R9-10-814(B)(2)(b)(iii).

Aug 30, 2024Complaint

The following deficiencies were found during the on-site compliance inspection and investigation of complaint AZ00214798, AZ00215246, AZ00214915, and AZ00210889 conducted on August 30, 2024:

Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis:R9-10-807.A.1-2Corrected Oct 14, 2024

Based on record review and interview, the manager failed to ensure resident records contained evidence of freedom from infectious tuberculosis(TB) as specified in R9-10-113 for two of two residents sampled. The deficient practice posed a TB exposure risk to residents. Findings include: 1. R9-10-113.A states "If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implements tuberculosis infection control activities that...2. Include: a. For each individual who is employed by the health care institution, provides volunteer services for the health care institution, or is admitted to the health care institution and who is subject to the requirements of this Section, screening, on or before the date specified in the applicable Article of this Chapter, that consists of: i. Assessing risks of prior exposure to infectious tuberculosis, ii. Determining if the individual has signs or symptoms of tuberculosis, and iii. Obtaining documentation of the individual's freedom from infectious tuberculosis according to subsection (B)(1)..." 2. A review of R1's medical record revealed no documentation of a tuberculosis screening test at the time of the inspection. Based on R1's acceptance date, this documentation was required. 3. A review of R2's medical record revealed no documentation of a tuberculosis screening test at the time of the inspection. Based on R2's acceptance date, this documentation was required. 4. In an interview, E1 acknowledged R1's and R2's medical records did not contain evidence of freedom from infectious tuberculosis(TB) as specified in R9-10-113. Technical assistance was provided on the Rule during the compliance inspection conducted August 16, 2022.

A manager shall ensure that:R9-10-818.A.6.c.i-iiCorrected Oct 14, 2024

Based on documentation review and interview, the manager failed to ensure documentation of each evacuation drill included the identification of residents needing assistance for evacuation and the identification of residents who were not evacuated. The deficient practice posed a risk if employees were unable to implement the evacuation plan. Findings include: 1. A review of Department documentation revealed the facility was licensed for directed level of care. 2. A review of the evacuation drill documentation revealed evacuation drills conducted October 18, 2023 and May 8, 2024. However, documentation of the identification of the residents needing assistance and the identification of residents who were not evacuated was not available. 3. In an interview, E4 reported not all the residents participated in the evacuation drill dated May 8, 2024. 4. In an interview, E1 and E4 acknowledged the evacuation drills did not include the identification of residents needing assistance for evacuation and the identification of residents who were not evacuated.

Mar 25, 2024Complaint
CleanReport

An on-site investigation of complaint AZ00200524, AZ00203543, and AZ00207572 was conducted on March 25, 2024 and additional documents were provided on March 26, 2024. No deficiency was cited.

Aug 31, 2023Other
CleanReport

No deficiencies were found during the off-site amendment inspection to change personal care services from 19 to 25 capacity completed on August 31, 2023.

Aug 17, 2023Complaint

The following deficiencies were found during the on-site compliance inspection and investigation of complaint #AZ00192375 and #AZ00198296 conducted on August 17, 2023.

A governing authority shall:R9-10-803.A.9Corrected Oct 30, 2023

Based on record review and interview, the governing authority failed to ensure compliance with A.R.S. \'a7 36-411, which required employees to have a valid fingerprint clearance card or fingerprint clearance card application within 20 working days of hire for two of six sampled personnel records reviewed, which posted a safety risk. Findings include: 1. Review of randomly selected personnel records found that E5's personnel record, who was hired on December 15, 2022, contained no documentation of a fingerprint clearance card nor fingerprint clearance card application. There was no documentation that E5 had a fingerprint clearance card that was verified with the Department of Public Safety (DPS) or DPS website at the time of hire nor anytime since. E5 was hired as a maintenance Technician. Part of E5's responsibilities is going in and out of residents' units as needed for repairs. 2. Review of E6's personnel record, who was hired on November 28, 2022, contained no documentation of a fingerprint clearance card nor fingerprint clearance card application. There was no documentation that E6 had a fingerprint clearance card that was verified with the Department of Public Safety (DPS) or DPS website at the time of hire nor anytime since. E6 was hired as a housekeeper. Part of E6's responsibilities is cleaning residents' units. 3. During an interview, E1 acknowledged there was no documentation from the DPS website nor any other documented evidence that these two sampled employees had a fingerprint clearance card that was valid.

A manager shall ensure that:R9-10-806.A.10Corrected Oct 30, 2023

Based on record review and interview, the manager failed to ensure that one of four sampled personnel records reviewed, that before providing assisted living services to a resident, a manager provided current documentation of first aid and cardiopulmonary resuscitation (CPR) training certification, which posed a health and safety risk to a resident. Findings include: 1. Review of randomly selected personnel records revealed that E1's record contained documentation of completing the required first aid and CPR training, however, this certification had expired in July 2023. E1 was hired as a manager. 2. During an interview, E1 acknowledged E1's first aid and CPR training had expired in July of 2023; E1 was a manager.

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References & Resources

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