Nursing HomeMedicaid

Horizon Post Acute and Rehabilitation Center

Limited public data on Horizon Post Acute and Rehabilitation Center. Call, tour, and ask to meet current residents' families — your own impression matters most.

4704 West Diana Avenue, Glendale, AZ 85302|Licensed & Active

Google rating

3.8/5

based on 539 Google reviews

(623) 247-3949 Directions

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What this means for your family

This facility is a strong choice for rehabilitation due to its highly-rated physical therapy team and clean environment. However, families should closely monitor staffing levels and ask about the protocol for responding to call lights, as some residents have experienced delays in care.

Google Reviews

539 reviews analyzed

“Families can expect a clean and professional environment with a highly praised physical therapy team and attentive nursing staff. While many visitors report a warm and caring atmosphere, some residents and families have raised serious concerns regarding slow response times for call lights and occasional issues with staffing levels and meal quality.”

Quality Themes

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Strengths

Excellent physical therapy services
Clean and well-maintained facility
Kind and professional nursing staff
Welcoming and helpful front desk/visitor experience

Concerns

Slow response times for call lights (mentioned by 2 reviewers)
Staffing shortages affecting patient care (mentioned by 2 reviewers)
Inconsistent meal quality

Rating Trends

Tap a year to see what changed

Distribution

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We've heard wonderful things about the physical therapy services here; could you tell us more about how the rehab program supports long-term mobility?
2It's great to see how much you engage with feedback from families; how does the management team use resident input to improve daily operations?
3What steps are in place to ensure that call lights are answered promptly, especially during busy shift changes?
4Could you describe the current meal program and how you ensure consistent quality and nutrition for every resident?
5How does the nursing team communicate important medical updates or changes in condition to family members?
6What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?

Personalized based on this facility's data

Key Review Excerpts

“I was really well cared for! All the nurses and aids were attentive and kiind. There were plumbing issues on my last days there and the meals could use a bit of a fix but my physical therapists were fantastic!!”

Rehab patient · 2026★★★★★

“It was awesome very clean. Very nice. People are nice and they take care of the people. I was talking to my nephew and he says they’re very careful with him. He’s paralyzed from his neck down, but he seems like he’s very happy there, compared to the other place”

Long-term resident's family · 2026★★★★★

“Very nice place, clean and professional. I would give 5 stars but the problem is there isn't enough staff for all the patients. Call lites stay on for more than 10 minutes.”

Visitor · 2026★★★★☆

Source: 539 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

26total

14deficiencies

Feb 20, 2026ComplaintNo deficiencies

CleanReport

The onsite complaint survey was conducted on February 20, 2026, and investigated complaints #00158292, 00152370, 2742317, 00158852,and 00159021There were no deficiencies noted.

Aug 14, 2025ComplaintNo deficiencies

CleanReport

An onsite complaint survey was conducted on August 14, 2025 for the investigation of intake #AZ00191627, AZ00191385. There were no deficiencies cited.

Jun 30, 2025ComplaintNo deficiencies

CleanReport

A complaint survey was conducted on June 30, 2025 for the investigation of intakes #'s: 00134842, AZ00224946. There were no deficiencies cited.

Jun 17, 2025ComplaintNo deficiencies

CleanReport

A complaint survey was conducted on June 17, 2025 for the investigation of intakes #'s: 00133643, 00133638, AZ00224853, AZ00194823, AZ00194761, AZ00191121. There were no deficiencies cited.

Jun 4, 2025Complaint2 deficiencies found

2Report

The recertification survey was conducted June 4, 2025 in conjunction with the investigation of complaints # AZ00224612, 00131421, and 00131396 the following deficiencies were cited:

12 Freedom from Abuse, Neglect, and Exploitation The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined in this subpart. This inFree from Abuse and Neglect - 0600 FederalCorrected Jun 30, 2025

Violation cited

An administrator shall ensure that: R9-10-410.B.3. A resident is not subjected to: R9-10-410.B.3.a. Abuse;R9-10-410.B.3.a.Corrected Jun 30, 2025

Violation cited

May 13, 2025Complaint10 deficiencies found

10Report

The recertification survey was conducted May 13, 2025 through May 16, 2025 in conjunction with the investigation of complaints #AZ00190769, AZ00189298, AZ00185354, AZ00188568, AZ00184792, AZ00188102, AZ00187290, AZ00186299, 00130595. The following deficiencies were cited;

An administrator shall ensure that: R9-10-403.C.1. Policies and procedures are established, documented, and implemented to protect the health and safety of a resident that: R9-10-403.C.1.j. Cover R9-10-403.C.1.j.Corrected Jun 30, 2025

Violation cited

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.a.Corrected Jun 30, 2025

Violation cited

10(c)(6) The right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. §483.10(c)(8) Nothing Request/Refuse/Dscntnue Trmnt;Formlte Adv Dir - 0578 FederalCorrected Jun 30, 2025

Violation cited

20(e) Coordination. A facility must coordinate assessments with the pre-admission screening and resident review (PASARR) program under Medicaid in subpart C of this part to the maximum extent practicaCoordination of PASARR and Assessments - 0644 FederalCorrected Jun 30, 2025

Violation cited

45(f) Medication Errors. The facility must ensure that its- §483.45(f)(1) Medication error rates are not 5 percent or greater;Free of Medication Error Rts 5 Prcnt or More - 0759 FederalCorrected Jun 30, 2025

Violation cited

45(g) Labeling of Drugs and Biologicals Drugs and biologicals used in the facility must be labeled in accordance with currently accepted professional principles, and include the appropriate accessory Label/Store Drugs and Biologicals - 0761 FederalCorrected Jun 30, 2025

Violation cited

80 Infection Control The facility must establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the develInfection Prevention & Control - 0880 FederalCorrected Jun 30, 2025

Violation cited

An administrator shall ensure that: R9-10-421.B.3. A medication administered to a resident: R9-10-421.B.3.a. Is administered in compliance with an order, andR9-10-421.B.3.a.Corrected Jun 30, 2025

Violation cited

An administrator shall ensure that: R9-10-422.1. An infection control program is established, under the direction of an individual qualified according to policies and procedures, to prevent the devR9-10-422.1.c.Corrected Jun 30, 2025

Violation cited

Mar 28, 2025ComplaintNo deficiencies

CleanReport

A complaint survey was conducted on March 28, 2025 for the investigation of intake #00124397. There were no deficiencies cited.

Feb 18, 2025ComplaintNo deficiencies

CleanReport

A complaint survey was conducted on February 18, 2025 for the investigation of intake # AZ00198224, AZ00196713, AZ00223038, AZ00197266. There were no deficiencies cited.

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(623) 247-3949

4704 West Diana Avenue

Glendale, AZ 85302

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References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

539 reviews from families & visitors

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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