Heritage House Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise warm, home-like atmosphere. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
This facility is highly regarded for its exceptional therapy services and a warm, community-oriented atmosphere that makes residents feel at home. While the staff and food are major strengths, you should proactively discuss medical instruction protocols and financial/Medicaid transition processes with administration to ensure your specific needs are met.
Google Reviews
Google Reviews
30 reviews analyzed“Families considering Heritage House can expect a warm, home-like atmosphere with a highly praised therapy department and friendly, attentive staff. While many reviewers celebrate the excellent food and community events, one serious allegation regarding medical instructions and another regarding financial/Medicaid processes should be investigated during your visit.”
Quality Themes
Tap a score for detailsStrengths
- Warm, home-like atmosphere
- Exceptional therapy department
- Friendly and attentive nursing staff
- High-quality food and community meals
- Engaging resident activities
Concerns
- Allegations of ignoring medical instructions/vaccine preferences
- Financial/Medicaid application complexities
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the food and community meals here; could you tell us more about what a typical daily menu looks like?
- 2The therapy department seems to be a real standout for this facility; how does the team work with residents to customize their rehabilitation plans?
- 3Since we want to ensure all medical needs are met precisely, how does the nursing staff communicate and implement specific physician instructions or specialized care preferences?
- 4What kind of engaging activities or social outings do you have planned for the residents to keep them connected with the community?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
- 6We noticed the staff is often described as very warm and friendly; how do you foster that home-like atmosphere among the team?
Personalized based on this facility's data
Key Review Excerpts
“The day he arrived at the Heritage House Nursing and rehabilitation he became a different person so happy and laughing. The family is so happy with the change in him and happy with the decision of moving him here.”
“Therapy department is the best I've seen in a long term care facility.”
“I have resided here for a year and 5 months. They have maintained my health and social capabilities in the facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
13
measures
2
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage House has significant safety concerns with repeated deficiencies in fire safety systems, facility safety, and care planning across multiple surveys. Families have filed complaints resulting in citations for accident hazards and inadequate supervision. The facility shows recurring problems with heating/ventilation systems, medication services, and infection control, though all issues have correction dates indicating efforts to address problems.
Mar 24, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 22, 2026Routine3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Oct 19, 2024Routine12
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Jul 3, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 31, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 30, 2023Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Jan 31, 2024
$13,804
Ownership & Operations
Who Operates This Facility
Rosebud I Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
ARNOLD FRANK BLAIR
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 6 of 148 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit heritagehousenursing.com
Medicare data downloads
Original nursing home datasets
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