Haven of Camp Verde
Limited public data on Haven of Camp Verde. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 77 Google reviews
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What this means for your family
This facility is an excellent choice for those prioritizing high-quality physical therapy and a compassionate nursing team. However, families should be prepared for potential inconsistencies in dining variety and should monitor the facility's cleanliness and staffing levels during peak transitions.
Google Reviews
Google Reviews
77 reviews analyzed“Families considering Haven of Camp Verde will find a facility highly praised for its exceptional physical therapy team and compassionate nursing staff. While many reviewers highlight the empathetic care and professional rehabilitation, there are recurring criticisms regarding food quality and the need for facility improvements.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab services
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- Professional and helpful administrative team
Concerns
- Inconsistent food quality and limited meal variety (mentioned by 3 reviewers)
- Occasional issues with staffing levels (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the administration values feedback from families; how does the team use resident input to improve the daily dining experience and meal variety?
- 2Since physical therapy and rehab are such strong points here, could you walk us through how the therapy team coordinates with the nursing staff for a resident's recovery?
- 3What are some of the favorite daily activities or social outings that help residents stay engaged with the community here in Camp Verde?
- 4How does the nursing team manage care transitions and medical emergencies during the overnight hours?
- 5We want to ensure our loved one stays active; how does the staff encourage residents to participate in the facility's wellness and maintenance programs?
- 6Could you tell us more about how the facility maintains its high standards of cleanliness and care during busier periods or shifts in staffing?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and cnas are awesome and will go out of their way to ensure you are getting the best treatment possible. Physical therapy was great as well Marge and the whole PT team helped me learn how to walk again.”
“The entire staff at The Haven - CV was just wonderful, from the driver who picked her up at the hospital, to the housekeeping, nursing, kitchen, activities and administrative staff who handled all the insurance requests and needs.”
“The physical therapy of this facility is absolutely amazing. Their techniques and ideas are creative. And I see great improvement with my friend.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
May 13, 2025Complaint
The complaint survey was conducted on 5/13/25 for the investigation of intake #s: SF00127956, SF00130109, SF00130089, and SF00129871. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Mar 5, 2025Complaint
The complaint investigation was conducted 3/5/25 through 3/6/25 with investigation of: 00116541, AZ00216395, AZ00213076, AZ00194344. The following deficiencies were cited:
Violation cited
Feb 5, 2025Other
42 CFR 482.41 Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association This is a recertification survey for Medicare under LSC 2012, Chapter 19, Existing Health Care Occupancies The entire facility was surveyed on February 05, 2025. The facility meets the standards, based on acceptance of a plan of correction.
Based on observation the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer which will cause harm to the patients and/or staff. NFPA 101, Life Safety Code, 2012 edition, Chapter 19, Section 19.3.6.3.5. "Doors shall be provided with a means for keeping the door closed that is acceptable to the authority having jurisdiction." NFPA 80 2010 edition, Chapter 5 Section 5.2.14 Maintenance of Closing Mechanisms. 5.2.14.1 Self-closing devices shall be kept in working condition at all times. Chapter 19, Section 19.3.6.3 Corridor Doors Section 19.3.6.3.1* Doors protecting corridor openings in other than required enclosures of vertical openings, exits, or hazardous areas shall be substantial doors, such as those constructed of 1-3/4 inch solid-bonded core wood, or capable of resisting fire for at least 20 minutes. Doors in fully sprinklered smoke compartments are only required to resist the passage of smoke. Doors shall be provided with a means suitable for keeping the door closed. Findings include: Observations made while on tour on February 05, 2025, revealed the following: 1. Room 101, the door has gaps along the top and side above the handle. 2. Room 102, the door has gaps along the top and side above the handle. 3. Room 103, the door has gaps along the top and side above the handle. 4. Room 104, the door has gaps along the top and side above the handle. 5. Room 201, the door has gaps along the top and side above the handle. 6. Room 205, the door has gaps along both sides. 7. Room 208, the door has gaps along the top and side above the handle. 8. Room 227, the door has a hanger for personal protective equipment which prevents the door from closing. 9. Room 232, the door has a hanger for personal protective equipment which prevents the door from closing. The management team confirmed the door deficiencies during the facility tour and exit conference conducted on February 05, 2025.
Based on observation it was determined the facility failed to fill penetrations of the smoke barrier in the facility. Failing to seal the penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the whole facility which could cause harm to the patients in the time of a fire. NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.7.3 "Any required smoke barrier shall be constructed in accordance with Section 8.5 and shall have a fire resistance rating of at least \'bd hour." Chapter 8, Section 8.5.6.2 Penetrations for cables cable trays, conduits, pipes, tubes, vents wires and similar items to accommodate electrical, plumbing and communications systems that pass through a wall, floor or /ceiling assembly constructed as a smoke barrier, or through the ceiling membrane of the roof /ceiling of a smoke barrier assembly shall be protected by a system or material capable of restricting the transfer of smoke. Findings include: Observations made during a facility tour conducted on February 04, 2025, revealed that the facility failed to maintain the fire/ smoke barrier in the following areas: 1. Penetration above the ceiling tile on the dining room wall at the 90-minute door measuring approximately 18"X24". The management team confirmed during the facility tour and exit conference conducted on February 05, 2025, the above listed penetration had not been sealed.
Jan 28, 2025Complaint
The recertification survey was conducted on January 28, 2025 through January 30, 2025 in conjunction with the investigation of complaint #AZ00222752. The following deficiencies were cited: The recertification survey was conducted on January 28, 2025 through January 30, 2025 in conjunction with the investigation of complaint #AZ00222752. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Nov 7, 2024ComplaintCleanReport
The complaints AZ00218230 and AZ00214661 were investigated on November 7, 2024. There were no deficiencies.
Oct 8, 2024ComplaintCleanReport
A complaint survey was conducted on October 8, 2024 for the investigation of intake #AZ00216616. There were no deficiencies cited.
Aug 20, 2024ComplaintCleanReport
A complaint survey was conducted on August 20, 2024 for the investigation of intake # AZ00214733 and AZ00214830. There were no deficiencies cited.
Aug 15, 2024ComplaintCleanReport
An onsite complaint survey was conducted on August 15, 2024 for the investigation of intake # AZ00214589, AZ00214461. There were no deficiencies cited.
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References & Resources
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Google Reviews
77 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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