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Handmaker Home for the Aging

Limited public data on Handmaker Home for the Aging. Call, tour, and ask to meet current residents' families — your own impression matters most.

2221 North Rosemont Boulevard, Arcadia Rose · Tucson, AZ 85712Licensed & Active
Google rating
4.1/5

based on 134 Google reviews

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What this means for your family

This facility is an excellent choice for patients requiring intensive physical or occupational therapy and those who value proactive communication from staff. However, if your loved one requires immediate assistance for call lights, you should inquire about current staffing ratios to ensure their needs are met promptly.

Google Reviews

Google Reviews

134 reviews analyzed
Families can expect high-quality rehabilitation services and a compassionate staff, particularly noted for their follow-up care after discharge. While many praise the kindness of the caregivers and the effectiveness of physical therapy, some reviewers have noted concerns regarding slow response times to call lights and occasional delays in medication administration.

Quality Themes

Tap a score for details
Food7.0Staff9.0Clean5.0ActivitiesN/AMeds4.0Memory5.0Comms10.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy
  • Compassionate and professional nursing staff
  • Effective post-discharge follow-up
  • Clean and safe environment

Concerns

  • Slow response to call lights and medication delays (mentioned by 2 reviewers)
  • Staffing shortages leading to neglect

Rating Trends

Tap a year to see what changed

2344.52025(12)4.82026(18)

Distribution

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those services are integrated into a resident's daily routine?
  • 2With the high level of care your nursing staff is known for, what specific protocols are in place to ensure medication is administered accurately and on schedule?
  • 3How does the team manage call light responses during busy shifts to ensure residents aren't waiting long for assistance?
  • 4Could you describe what a typical day looks like for residents in terms of social activities and community engagement?
  • 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
  • 6We noticed the facility is highly regarded for its cleanliness; how often are the resident rooms and common areas deep-cleaned?

Personalized based on this facility's data


Key Review Excerpts

I am a retired Health Care worker. I was a Lab Manager for years. I know how important it is have good communication with Care givers. Mary has been outstanding in keeping me informed of my cousin ( he is like a brother).

Family member (Healthcare professional) · 2026★★★★★

So far it's been great I only got here one day ago and the first thing they did was give me a shower it was awesome their physical therapist in occupational therapy with second to none it was great they really got me up and moving

Rehab patient · 2026★★★★★

My 88- year old mother had complications from surgery and required skilled nursing care for over a month. I do not live in the area and I had no idea where to take her. Luckily, I chose Handmaker. It is not fancy and my mother complained about the food (she barely eats and can not taste most foods). I found it clean and the staff responsive.

Long-term resident's family · 2026★★★★
Source: 134 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

18total
61deficiencies
Feb 26, 2026Complaint
CleanReport

An onsite complaint survey was conducted on January 30, 2026 for the investigation of the intake #2744871. Handmaker home for the aging is in compliance with 42 CFR Part 483, Requirements for Long Term Care Facilities.

Sep 24, 2025Other
NFPA 101 FederalCorrected Sep 25, 2025

Based on record review and staff interview, the facility failed to have an annual fuel quality test completed for the facility's diesel generator. Failure to conduct an annual fuel quality test for the emergency generator could result in harm to patients during emergency system failures.

Sep 8, 2025Complaint

The complaint survey was conducted on September 8, 2025, through September 12, 2025, of the following complaint numbers:  2608157, 00143284, 2608481, and 00143337.  The following deficiencies were cited: 

21(b) Comprehensive Care Plans §483.21(b)(2) A comprehensive care plan must be- (i) Developed within 7 days after completion of the comprehensive assessment. (ii) Prepared by an interdisciplinary teamCare Plan Timing and Revision - 0657 FederalCorrected Sep 13, 2025

Based on clinical record review, staff and family interviews, facility documentation and policy review, the facility failed to ensure the care plan for one resident (#2) was revised with interventions to address the resident's verbal and physical aggression towards other residents. The deficient practice could result in resident not meeting their needs according to their comprehensive assessment.Â

70 Administration. A facility must be administered in a manner that enables it to use its resources effectively and efficiently to attain or maintain the highest practicable physical, mental, and psyAdministration - 0835 FederalCorrected Sep 13, 2025

Based on interviews, facility documentation and postings, the facility failed to ensure the assistant administrator was duly appointed by the governing board. The deficient practice could contribute to actions, inactions or decisions regarding facility deficiencies, as related to attaining or maintaining the highest practicable physical, mental and psychosocial well-being of each resident.Findings include:

An administrator shall ensure that: R9-10-410.B.3. A resident is not subjected to: R9-10-410.B.3.a. Abuse;R9-10-410.B.3.a.Corrected Oct 30, 2025

Based on observations, clinical record reviews, interviews, and review of facility policy and procedures, the facility failed to protect the rights of one resident (#1) to be free from verbal and physical abuse by another resident (#2). Findings include:

An administrator shall ensure that a care plan for a resident: R9-10-414.B.2. Is reviewed and revised based on any change to the resident's comprehensive assessment; andR9-10-414.B.2.Corrected Sep 13, 2025

Based on clinical record review, staff and family interviews, facility documentation and policy review, the facility failed to ensure the care plan for one resident (#2) was revised with interventions to address the resident's verbal and physical aggression towards other residents.Â

12 Freedom from Abuse, Neglect, and Exploitation The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined in this subpart. This inFree from Abuse and Neglect - 0600 FederalCorrected Oct 30, 2025

Based on observations, clinical record reviews, interviews, and review of facility policy and procedures, the facility failed to protect the rights of one resident (#1) to be free from verbal and physical abuse by another resident (#2). The deficient practice resulted in psychosocial harm to resident #1 and the potential for abuse of other residents.  As a result, the condition of Immediate Jeopardy (IJ) and Substandard Quality of Care was identified.Findings include:

12(b) The facility must develop and implement written policies and procedures that: §483.12(b)(1) Prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident Develop/Implement Abuse/Neglect Policies - 0607 FederalCorrected Oct 30, 2025

Based on clinical record reviews, interviews, and review of facility policy and procedures, the facility failed to implement their policies and procedures on resident protection, abuse reporting and investigation of an allegation of verbal and physical abuse for one resident (#1) by another resident (#2). The deficient practice resulted in further abuse of resident #1 Findings include:

12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: §483.12(c)(1) Ensure that all alleged violations involving abuse, neglect, exploitation or mistreReporting of Alleged Violations - 0609 FederalCorrected Sep 26, 2025

Based on clinical record reviews, interviews, and review of facility policy and procedures, the facility failed to ensure allegations of verbal and physical abuse of one resident (#1) by another resident (#2) was reported to the State Agency (SA) and Adult Protective Services (APS). The deficient practice could result in abuse not investigated and resident not protected from further abuse.Findings include:

A governing authority shall: R9-10-403.A.6. Designate, in writing, an acting administrator licensed according to A.R.S. § Title 36, Chapter 4, Article 6, if the administrator is: R9-10-403.A.6.a. R9-10-403.A.6.a.Corrected Sep 13, 2025

Based on interviews, facility documentation and postings, the facility failed to ensure the acting assistant administrator was licensed and duly appointed by the governing authority.  Findings include:

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.b.Corrected Oct 30, 2025

Based on record reviews, interviews, and review of facility policy and procedures, the facility failed to implement their policies and procedures on resident protection, abuse reporting and investigation of an allegation of verbal and physical abuse for one resident (#1) by another resident (#2). Findings include:

If abuse, neglect, or exploitation of a resident is alleged or suspected to have occurred before the resident was admitted or while the resident is not on the premises and not receiving services from R9-10-403.E.2.Corrected Sep 26, 2025

Based on clinical record reviews, interviews, and review of facility policy and procedures, the facility failed to ensure allegations of verbal and physical abuse of one resident (#1) by another resident (#2) was reported to the State Agency (SA) and Adult Protective Services (APS). Findings include:

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.5.a.Corrected Sep 26, 2025

Based on clinical record reviews, interviews and review of facility documentation, policies and procedures, the facility failed to ensure allegations of verbal and physical abuse of one resident (#1) by another resident (#2) were thoroughly investigated and appropriate corrective actions were taken.Findings include:

12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: §483.12(c)(2) Have evidence that all alleged violations are thoroughly investigated. §483.12(c)(Investigate/Prevent/Correct Alleged Violation - 0610 FederalCorrected Sep 26, 2025

Based on clinical record reviews, interviews and review of facility documentation, policies and procedures, the facility failed to ensure allegations of verbal and physical abuse of one resident (#1) by another resident (#2) were thoroughly investigated and appropriate corrective actions were taken. The deficient practice could result in resident not protected from further abuse.Findings include:

Mar 19, 2025Complaint
CleanReport

An onsite complaint survey was conducted on March 19, 2025 for the investigation of the intake: 00122939. The following deficiencies were cited:

Mar 11, 2025Complaint
CleanReport

An onsite complaint survey was conducted on March 11, 2025 for the investigation of intake # 00116517. There were no deficiencies cited.

Feb 21, 2025Complaint
CleanReport

An onsite complaint survey was conducted on February 21, 2025 through February 24, 2025 for the investigation of intake # AZ00223518. There were no deficiencies cited.

Feb 3, 2025Complaint
CleanReport

An onsite complaint survey was conducted on February 3, 2025. There are no deficiencies cited.

Jan 22, 2025Complaint

The onsite investigation of intake AZ00207198, AZ00202390, AZ00189790, AZ00221730, AZ00189804, and AZ00204965 was conducted on January 22, 2025 and January 24, 2025-. The following deficiencies were cited:

An administrator shall ensure that:R9-10-403.C.5.a.

Violation cited

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.2.a.

Violation cited

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.5.a.

Violation cited

An administrator shall ensure that a care plan for a resident:R9-10-414.B.3.b.

Violation cited

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