Foothills Rehabilitation Center
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based on 97 Google reviews
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What this means for your family
This facility is an excellent choice for specialized physical and respiratory therapy, as the rehab team is consistently rated as top-tier. However, families must remain extremely vigilant regarding nursing care, as there are recurring reports of slow response times and hygiene neglect.
Google Reviews
Google Reviews
97 reviews analyzed“Families should be aware of a significant divide in care quality at this facility. While many patients praise the exceptional physical, occupational, and respiratory therapy teams for helping them regain mobility, multiple reviewers report severe issues with nursing neglect, including long wait times for assistance and inadequate hygiene care.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Knowledgeable respiratory therapy (RT) staff
- Friendly and caring therapy technicians
- Positive social atmosphere in dining and activities
Concerns
- Severe nursing understaffing and slow response times (mentioned by 4 reviewers)
- Neglect regarding patient hygiene and soiled bedding (mentioned by 3 reviewers)
- Unprofessional or rude administrative/front desk staff (mentioned by 3 reviewers)
- Inconsistency in dietary management and allergy awareness (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those sessions to meet a resident's specific recovery goals?
- 2How does the nursing team manage call lights and response times during the night shifts to ensure everyone is attended to promptly?
- 3What specific protocols are in place to ensure that dietary restrictions and food allergies are strictly monitored during meal service?
- 4Could you tell us about the daily social activities and how you foster a sense of community during dining hours?
- 5What is your process for ensuring resident hygiene and linen changes are handled consistently throughout the day?
- 6How does the facility handle communication between the clinical staff and family members regarding changes in a resident's condition?
Personalized based on this facility's data
Key Review Excerpts
“I went from not sitting up to using a walker in a short time. The staff is knowledgeable, kind and works to meet individual goals and needs.”
“The care he received at this facility was top notch I can’t say enough good things about this place.”
“I witnessed urine and feces soiled bedding just thrown on the floor, dried urine on the floor and dresser, and a patient covered in feces and witnessed the nurse walk out of his room to take a break.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 12, 2026ComplaintCleanReport
An onsite complaint survey was conducted on February 12, 2026 for intake #00157483. There were no deficiencies cited.
Jan 27, 2026ComplaintCleanReport
The investigation of Complaints 2700962, 2567796, and 00155376 was conducted on January 27, 2026. There were no deficiencies cited.
Dec 22, 2025ComplaintCleanReport
This complaint survey was conducted from December 22, 205, through December 23, 2025, to investigate complaints 00153696, 00153603, 00154029, 00152612, and 00152577. No deficiencies were cited.
Oct 14, 2025ComplaintCleanReport
An on-site risk-based complaint survey was conducted on October 14, 2025 through October 15, 2025 for the investigation of intakes #'s: 00140710,2233383, 00140940,2233385,00159336, 2233454, 00159703, 2233481, 00160522, 2233458, 00162430, 2233463, 00162455, 2233469, 00162523 , 2233468, 00162861, 2233470, 00163271, 2233472, 00164610, 2233237, 00164785, 2233226, 00167744, 2233188, 00168940, 2233172, 00173544, 2233484, 00174145, 2233489, 00174449, 2233490, 00174906, 2233492, 00175240, 2233493, 00175418, 2233495, 00176822, 2233506, 00177016, 2233240, 00177083, 2233507, 00177529, 2233508, 00178306, 2233512, 00178705, 2233515, 00179155, 2233520, 00179369, 2233521,00179946,2233524, 00180483,2233532,00183237, 2233539. There was no deficiency cited.
Oct 6, 2025ComplaintCleanReport
The complaint investigation was conducted on 10/6/2025, with investigation of complaints: 00145291, 00145359, and 00146143. There were no deficiencies cited.
Sep 10, 2025ComplaintCleanReport
An onsite complaint survey was conducted on September 10, 2025 for the investigation of intake #00144386. There are no deficiencies cited.
Jul 31, 2025Complaint
An onsite complaint survey was conducted on July 31, 2025 through August 1, 2025 for the following intake: 2573693. The following deficiency was cited:
The facility failed to ensure resident #1 was free from avoidable accidents when transferring a resident using a Hoyer lift. This deficient practice placed the resident at risk for serious injury, pain, and further decline.
The facility failed to ensure resident #1 was free from avoidable accidents when transferring a resident using a Hoyer lift. This deficient practice placed the resident at risk for serious injury, pain, and further decline.
Jul 17, 2025Complaint
An onsite complaint survey was conducted on July 17, 2025 through July 21, 2025 for the following intakes: 00137012, 00136622, 00136081, 00135722, 00135844, 00135535, AZ00185839, AZ00185784, AZ00185618, and AZ00185360. The following deficiencies were cited:
Based on the clinical record review, staff and resident interviews, and facility policies and procedures, the facility failed to protect the resident (#8) rights to be free from physical abuse by another resident (#7). The deficient practice could result in bodily injury and emotional or mental trauma.
Based on the clinical record review, staff and resident interviews, and facility policies and procedures, the facility failed to protect the resident (#8) rights to be free from physical abuse by another resident (#7).
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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