Diamondback Healthcare Center
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based on 197 Google reviews
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What this means for your family
This facility is a strong option for short-term physical rehabilitation due to its excellent therapy department and clean environment. However, if your loved one requires high-dependency nursing care, you must closely monitor hygiene and responsiveness, as multiple families have reported serious neglect and staffing shortages.
Google Reviews
Google Reviews
197 reviews analyzed“Families considering this facility will find a stark divide between highly praised rehabilitation services and alarming reports of neglect. While many patients celebrate the excellent physical therapy and beautiful, clean environment, multiple reviewers report severe issues including bedsores, missed meals, and inadequate hygiene assistance.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Beautiful, clean, and modern facility
- Engaging activities and live music
- Professional respiratory therapy team
Concerns
- Severe neglect and hygiene issues (e.g., bedsores) (mentioned by 4 reviewers)
- Understaffing and slow response to call lights (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Inconsistent meal timing and assistance (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; how often do residents typically participate in these sessions?
- 2With the beautiful live music and activities mentioned by others, what does a typical weekly social calendar look like for the residents?
- 3How does the nursing team ensure that call lights are answered promptly, especially during busy shift changes?
- 4What specific protocols are in place to ensure consistent skin care and hygiene for residents who may have limited mobility?
- 5How do you ensure that meal times remain consistent and that residents receive the necessary assistance with eating?
- 6What is the best way for family members to stay in regular, clear communication with the nursing staff regarding updates on our loved one?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff worked with us in making the stay as comfortable as possible. PT and OT are attentive and professional. Wish they could do more hours of it.”
“My mother was sent here after recovering from a major surgery. Her stay was very pleasant. All the nurses, therapist, doctors, social worker, and discharge staff were Amazing.”
“Three staff were laughing at the counter, a nurse was watching tiktok videos on her phone in front of a computer. The whole time I was visiting with my aunt, no one came to the room to check o”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Apr 10, 2026ComplaintCleanReport
An on-site complaint survey was conducted on April 10, 2026, for the investigation of intake (s) #00164944; 00164879; 00164930; 00162470; and 00161414. No deficiencies were cited.
Feb 3, 2026Complaint
The State Compliance Survey was conducted on February 3, 2026 through February 6, 2026, in conjunction with complaint(s): 00157367, 00158126, 00158148, and 00157929. The following deficiencies were cited:
Based on observations, staff interviews, and policy review, the facility failed to ensure that food is labeled and dated after opening in accordance with professional food safety standards. The deficient practice may result in practices of food storage that may not be in accordance with professional food safety standards.  Â
 Based on clinical record review, observations, staff interviews, and review of policy and procedures, the facility failed to ensure proper infection prevention and control practices were implemented related to contact precautions for one resident of 5 residents (#117) and the facility failed to ensure that community infection control surveillance mapping was documented. The deficient practice could result in transmission of infection in the facility.
Based on clinical record review, observations, staff interviews, and review of policy and procedures, the facility failed to ensure proper infection prevention and control practices were implemented related to contact precautions for one resident of 5 residents (#117) and the facility failed to ensure that community infection control surveillance mapping was documented.Â
Based on observations, staff interviews, and policy review, the facility failed to ensure that food is labeled and dated after opening in accordance with professional food safety standards.
Jan 28, 2026Complaint
The onsite complaint survey was conducted on January 28 through 29, 2026 and investigated complaints # 2278901, 2278911, 2278917, 2278924, 2278928, 2278930, 00122947, 00131199, 00134645, 00148084, 00148389, 00148076, 00149399, 2718470, 00156338, 00133648, 00155944, and 00142954The following deficiencies were cited:
Based on closed record review, staff interviews, review of facility process and policy, and the State Operations Manual the facility failed to ensure that all transfer/discharge notifications were made for two residents (#17 and #22).
Based on clinical record review, staff interviews, observation, and policy review, the facility failed to ensure resident-identifiable information was maintained confidentially and protected from public view for one Resident (#29). This deficient practice resulted in the exposure of protected health information (PHI) to an unauthorized individual and could result in a violation of residents’ rights to privacy and confidentiality.Â
Based on closed record review, staff interviews, review of facility process and policy, and the State Operations Manual the facility failed to ensure that all transfer/discharge notifications were made for two residents (#17 and #22). The deficient practice could lead to notifications and pertinent information regarding the discharge/transfer not being provided.
Based on observation, interview, and record review, the facility failed to accurately document that a medication was discontinued and rationale thereof for one (#28) of three sampled residents. The deficient practice could result in negatively impacting continuity of care documentation.Â
Based on clinical record review, staff interviews, observation, and policy review, the facility failed to ensure resident-identifiable information was maintained confidentially and protected from public view for one Resident (#29).
Based on observation, interview, and record review, the facility failed to accurately document that a medication was discontinued and rationale thereof for one (#28) of three sampled residents.
Jan 21, 2026ComplaintCleanReport
The onsite complaint survey was conducted on January 21, 2026, and investigated complaints #00150218There were no deficiencies noted.
Jan 9, 2026ComplaintCleanReport
The onsite complaint survey was conducted on January 09, 2025, and investigated complaints # 00153573,00155502, and 00155567. There were no deficiencies noted.
Dec 18, 2025ComplaintCleanReport
The onsite complaint survey was conducted on December 18, 2025 and investigated complaints # 00153451. There were no deficiencies noted.
Dec 12, 2025OtherCleanReport
No deficiencies found during this inspection.
Dec 5, 2025Complaint
A complaint survey was conducted on December 05, 2025 for the investigation of intake(s) #: 00152122, 00151286, 00142387, AZ00213100, AZ00213105. The following deficiencies were cited:
Based on clinical record review, interviews and review of facility policy and procedure, the facility failed to ensure medications were administered within the physician ordered parameters for Resident #09. The deficient practice may result in medications being administered outside physician ordered parameters.
Based on clinical record review, interviews and review of facility policy and procedure, the facility failed to ensure medications were administered within the physician ordered parameters for Resident #09. The deficient practice may result in medications being administered outside physician ordered parameters.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
197 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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