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Nursing HomeMedicaid

Diamondback Healthcare Center

Limited public data on Diamondback Healthcare Center. Call, tour, and ask to meet current residents' families — your own impression matters most.

3000 N 91st Avenue, Maryvale Village · Phoenix, AZ 85037Licensed & Active
Google rating
3.9/5

based on 197 Google reviews

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What this means for your family

This facility is a strong option for short-term physical rehabilitation due to its excellent therapy department and clean environment. However, if your loved one requires high-dependency nursing care, you must closely monitor hygiene and responsiveness, as multiple families have reported serious neglect and staffing shortages.

Google Reviews

Google Reviews

197 reviews analyzed
Families considering this facility will find a stark divide between highly praised rehabilitation services and alarming reports of neglect. While many patients celebrate the excellent physical therapy and beautiful, clean environment, multiple reviewers report severe issues including bedsores, missed meals, and inadequate hygiene assistance.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean7.0Activities9.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Excellent physical and occupational therapy
  • Beautiful, clean, and modern facility
  • Engaging activities and live music
  • Professional respiratory therapy team

Concerns

  • Severe neglect and hygiene issues (e.g., bedsores) (mentioned by 4 reviewers)
  • Understaffing and slow response to call lights (mentioned by 3 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
  • Inconsistent meal timing and assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

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11 reviews posted between Apr 22, 2026Apr 24, 2026 · 10 were 1-2 star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy programs; how often do residents typically participate in these sessions?
  • 2With the beautiful live music and activities mentioned by others, what does a typical weekly social calendar look like for the residents?
  • 3How does the nursing team ensure that call lights are answered promptly, especially during busy shift changes?
  • 4What specific protocols are in place to ensure consistent skin care and hygiene for residents who may have limited mobility?
  • 5How do you ensure that meal times remain consistent and that residents receive the necessary assistance with eating?
  • 6What is the best way for family members to stay in regular, clear communication with the nursing staff regarding updates on our loved one?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff worked with us in making the stay as comfortable as possible. PT and OT are attentive and professional. Wish they could do more hours of it.

Rehab patient's family · 2026★★★★★

My mother was sent here after recovering from a major surgery. Her stay was very pleasant. All the nurses, therapist, doctors, social worker, and discharge staff were Amazing.

Long-term resident's family · 2026★★★★★

Three staff were laughing at the counter, a nurse was watching tiktok videos on her phone in front of a computer. The whole time I was visiting with my aunt, no one came to the room to check o

Visiting family member · 2026☆☆☆☆
Source: 197 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

29total
22deficiencies
Apr 10, 2026Complaint
CleanReport

An on-site complaint survey was conducted on April 10, 2026, for the investigation of intake (s) #00164944; 00164879; 00164930; 00162470; and 00161414. No deficiencies were cited.

Feb 3, 2026Complaint

The State Compliance Survey was conducted on February 3, 2026 through February 6, 2026, in conjunction with complaint(s): 00157367, 00158126, 00158148, and 00157929. The following deficiencies were cited:

60(i) Food safety requirements. The facility must - §483.60(i)(1) - Procure food from sources approved or considered satisfactory by federal, state or local authorities. (i) This may include food iteFood Procurement,Store/Prepare/Serve-Sanitary - 0812 FederalCorrected Apr 3, 2026

Based on observations, staff interviews, and policy review, the facility failed to ensure that food is labeled and dated after opening in accordance with professional food safety standards. The deficient practice may result in practices of food storage that may not be in accordance with professional food safety standards.  Â

80 Infection Control The facility must establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the develInfection Prevention & Control - 0880 FederalCorrected Apr 3, 2026

 Based on clinical record review, observations, staff interviews, and review of policy and procedures, the facility failed to ensure proper infection prevention and control practices were implemented related to contact precautions for one resident of 5 residents (#117) and the facility failed to ensure that community infection control surveillance mapping was documented. The deficient practice could result in transmission of infection in the facility.

An administrator shall ensure that: R9-10-422.3. Policies and procedures are established, documented, and implemented that cover: R9-10-422.3.c. Use of personal protective equipment such as aproR9-10-422.3.c.Corrected Apr 3, 2026

Based on clinical record review, observations, staff interviews, and review of policy and procedures, the facility failed to ensure proper infection prevention and control practices were implemented related to contact precautions for one resident of 5 residents (#117) and the facility failed to ensure that community infection control surveillance mapping was documented.Â

An administrator shall ensure that: R9-10-423.A.3. If a nursing care institution contracts with a food establishment, as defined in 9 A.A.C. 8, Article 1, to prepare and deliver food to the nursingR9-10-423.A.3.b.Corrected Apr 3, 2026

Based on observations, staff interviews, and policy review, the facility failed to ensure that food is labeled and dated after opening in accordance with professional food safety standards.

Jan 28, 2026Complaint

The onsite complaint survey was conducted on January 28 through 29, 2026 and investigated complaints # 2278901, 2278911, 2278917, 2278924, 2278928, 2278930,  00122947, 00131199, 00134645, 00148084, 00148389, 00148076, 00149399, 2718470, 00156338, 00133648, 00155944, and 00142954The following deficiencies were cited:

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.a.Corrected Feb 22, 2026

Based on closed record review, staff interviews, review of facility process and policy, and the State Operations Manual the facility failed to ensure that all transfer/discharge notifications were made for two residents (#17 and #22).

10(h) Privacy and Confidentiality. The resident has a right to personal privacy and confidentiality of his or her personal and medical records. §483.10(h)(l) Personal privacy includes accommodationsPersonal Privacy/Confidentiality of Records - 0583 FederalCorrected Feb 22, 2026

Based on clinical record review, staff interviews, observation, and policy review, the facility failed to ensure resident-identifiable information was maintained confidentially and protected from public view for one Resident (#29). This deficient practice resulted in the exposure of protected health information (PHI) to an unauthorized individual and could result in a violation of residents’ rights to privacy and confidentiality.Â

15(c)(2) Documentation. When the facility transfers or discharges a resident under any of the circumstances specified in paragraphs (c)(1)(i)(A) through (F) of this section, the facility must ensure tDischarge Process - 0628 FederalCorrected Feb 22, 2026

Based on closed record review, staff interviews, review of facility process and policy, and the State Operations Manual the facility failed to ensure that all transfer/discharge notifications were made for two residents (#17 and #22). The deficient practice could lead to notifications and pertinent information regarding the discharge/transfer not being provided.

20(f)(5) Resident-identifiable information. (i) A facility may not release information that is resident-identifiable to the public. (ii) The facility may release information that is resident-identifiaResident Records - Identifiable Information - 0842 FederalCorrected Feb 22, 2026

Based on observation, interview, and record review, the facility failed to accurately document that a medication was discontinued and rationale thereof for one (#28) of three sampled residents. The deficient practice could result in negatively impacting continuity of care documentation.Â

If a nursing care institution maintains residents' medical records electronically, an administrator shall ensure that: R9-10-411.B.1. Safeguards exist to prevent unauthorized access, andR9-10-411.B.1.Corrected Feb 22, 2026

Based on clinical record review, staff interviews, observation, and policy review, the facility failed to ensure resident-identifiable information was maintained confidentially and protected from public view for one Resident (#29).

An administrator shall ensure that a resident's medical record contains: R9-10-411.C.9. Orders;R9-10-411.C.9.Corrected Feb 22, 2026

Based on observation, interview, and record review, the facility failed to accurately document that a medication was discontinued and rationale thereof for one (#28) of three sampled residents.

Jan 21, 2026Complaint
CleanReport

The onsite complaint survey was conducted on January 21, 2026, and investigated complaints #00150218There were no deficiencies noted.

Jan 9, 2026Complaint
CleanReport

The onsite complaint survey was conducted on January 09, 2025, and investigated complaints # 00153573,00155502, and 00155567. There were no deficiencies noted.

Dec 18, 2025Complaint
CleanReport

The onsite complaint survey was conducted on December 18, 2025 and investigated complaints # 00153451. There were no deficiencies noted. 

Dec 12, 2025Other
CleanReport

No deficiencies found during this inspection.

Dec 5, 2025Complaint

A complaint survey was conducted on December 05, 2025 for the investigation of intake(s) #: 00152122, 00151286, 00142387, AZ00213100, AZ00213105. The following deficiencies were cited:

25 Quality of care Quality of care is a fundamental principle that applies to all treatment and care provided to facility residents. Based on the comprehensive assessment of a resident, the facility Quality of Care - 0684 FederalCorrected Jan 18, 2026

Based on clinical record review, interviews and review of facility policy and procedure, the facility failed to ensure medications were administered within the physician ordered parameters for Resident #09. The deficient practice may result in medications being administered outside physician ordered parameters.

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Jan 18, 2026

Based on clinical record review, interviews and review of facility policy and procedure, the facility failed to ensure medications were administered within the physician ordered parameters for Resident #09. The deficient practice may result in medications being administered outside physician ordered parameters.

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References & Resources

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