Devon Gables Rehabilitation Center, LLC
Limited public data on Devon Gables Rehabilitation Center, LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 56 Google reviews
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What this means for your family
This facility offers exceptional physical and occupational therapy that has helped many patients recover from surgery. However, families should be extremely cautious and ask specifically about weekend staffing levels and hygiene protocols, as recent reviews highlight serious concerns regarding neglect and unsanitary conditions.
Google Reviews
Google Reviews
56 reviews analyzed“Families can expect high-quality rehabilitation and physical therapy, with many reviewers praising the skill and compassion of the PT/OT staff. However, there are serious and recurring allegations regarding neglect, hygiene issues, and inadequate responsiveness to call lights. While some long-term residents report great care, others have documented severe instances of unsanitary conditions and medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and dedicated nursing staff
- Effective communication from specific care coordinators
- Friendly housekeeping and maintenance teams
Concerns
- Neglect and slow response to call lights (mentioned by 3 reviewers)
- Inadequate staffing, particularly on weekends (mentioned by 2 reviewers)
- Poor food quality and meal service delays (mentioned by 3 reviewers)
- Unsanitary conditions and hygiene issues (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how those services are integrated into a resident's daily routine?
- 2How does the nursing team ensure that call lights are answered promptly, especially during the evening hours or over the weekend?
- 3Could you walk us through the meal service process, including how you ensure food is served warm and on a consistent schedule?
- 4What specific protocols are in place to ensure the highest standards of cleanliness and hygiene are maintained in the resident rooms and common areas?
- 5How does the care coordination team communicate updates to family members regarding changes in a resident's medication or health status?
- 6What kind of daily social activities or group outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The OT, Tino was a good lad. I was at a loss for words when I saw my mom Recovering from a hip surgery, get out of bed: nerding ∅ assistance.”
“My Dad was at Devon Gables for a couple years. It was very difficult having my Dad in a nursing home but folks like Israel and Tanya made it a little easier. They would call me frequently with updates and and always kept me up to date.”
“DO NOT WASTE YOUR TIME ON THIS PLACE! ESPECIALLY IF YOUR LOVED ONE IS A VET! They DO NOT take care of you!!! For over an hour my grandfather laid in his vomit.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Oct 3, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00133103 conducted on October 3, 2025.
May 9, 2025Routine
The following deficiencies were found during the on-site compliance inspection conducted on May 9, 2025:
Based on record review, and interview, the health care institution's chief administrative officer failed to ensure the health care institution documented, and implemented tuberculosis (TB) infection control activities required in R9-10-113.A.2.a-f. Findings include: 1. A review of E2 personnel record revealed a baseline screening and first-step Mantoux skin test (TST) conducted at the time of E2's employment at the facility. However, a second-step TST was not available for review. 2. A review of R1’s medical record revealed documentation of a risk assessment and symptom screening, conducted by a registered nurse, 11 months prior to R1's date of acceptance, and a second risk assessment and symptom screening, signed by the facility manager, four months after R1's date of acceptance. However, a negative TB test, dated within twelve months prior to R1's date of acceptance or up to seven days after R1’s date of acceptance, was not available for review. 3. In an interview, E1 acknowledged E2 and R1 did not have completed documentation of freedom from infectious TB within the required timeframes. Technical assistance was provided for this rule during the on-site compliance and complaint inspection conducted on April 24, 2024.
Apr 30, 2024ComplaintCleanReport
An on-site investigation of complaint AZ00209727 was conducted on April 30, 2024, and no deficiencies were cited :
Apr 24, 2024Complaint
The following deficiencies were found during the on-site compliance inspection and investigation of complaint AZ00201017 conducted on April 24, 2024:
Based on record review and interview, the manager failed to maintain the original residency agreement in a resident's medical record, for two of two sampled residents. Findings include: 1. A review of R1's and R2's medical records revealed a residency agreement was not available for review. 2. In an interview, E1 and E2 acknowledged the original residency agreements were not available for review. E2 reported in the past, the resident would retain the agreement and the facility would historically copied a few of the pages, such as the signature page, for the facility's record.
Based on record review, interview, and record review, the manager failed to ensure medication administered to a resident was administered in compliance with a medication order, for one of two sampled residents. Findings include: 1. A review of R1's medical record revealed a service plan, dated February 6, 2024, for directed care services including medication administration. 2. A review of R1's medical record revealed an order, dated March 26, 2024 , for "Losartan Potassium, 25 mg daily at HS, hold for SBP 100 for HTN." 3. A review of R1's medical record revealed a medication administration record (MAR) dated April 2024. The MAR indicated Losartan had not been administered between April 1 and April 7, 2024, or on April 21, 2024. The MAR indicated Losartan had been administered on April 8, 2024 through April 20, 2024, and on April 22, 2024, and April 23, 2024. However, the MAR did not indicate R1's blood pressure had been checked or documented prior to administration. 4. In an interview, E1 and E2 acknowledged Losartan had not been administered to R1 in compliance with a medication order.
Based on documentation review, observation, and interview, the manager failed to ensure the assisted living center had a license or permit as a food establishment under 9 A.A.C. 8, Article 1. Findings include: 1. During the on-site inspection, the Compliance Officer requested to review the facility's food establishment permit. However, a permit was not provided for review. 2. The Compliance Officer observed a food service and dining area on the premises included a warming cabinet, refrigerator, and small kitchen area. 3. In an interview, E1 and E2 acknowledged the assisted living center did not have a separate food establishment permit. E2 reported all food is cooked in a licensed commercial kitchen located in the skilled nursing section of the facility and reported food is only kept warm, minimally prepared, stored, and served in the assisted living dining room. E2 reported the facility's food establishment is inspected annually by the Pima County Health Department, however, each separate dining area did not have its own permit. Technical assistance for this rule was provided during the on-site compliance inspection conducted on April 19, 2023.
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Google Reviews
56 reviews from families & visitors
Medicare data downloads
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