Desert Terrace Healthcare Center
Limited public data on Desert Terrace Healthcare Center. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 293 Google reviews
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What this means for your family
While the physical therapy team and certain staff members like the activities director are highly regarded, the facility has significant, documented failures in medication management and basic patient hygiene. If you choose this facility, you must implement a strict personal oversight plan to ensure medications are administered on time and basic care needs are met.
Google Reviews
Google Reviews
293 reviews analyzed“Families should exercise significant caution due to serious reports of medication delays, neglect, and poor communication regarding patient care. While some patients praise the physical therapy team and specific staff members like Rosa, there are recurring, critical complaints regarding the facility's inability to manage essential medications and basic hygiene needs.”
Quality Themes
Tap a score for detailsStrengths
- Knowledgeable and motivating therapy team
- Friendly and helpful individual staff members
- Clean environment in certain areas
- Effective wound care services
Concerns
- Delays in administering essential medications and pain management (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from nursing/admin (mentioned by 3 reviewers)
- Subpar food quality and temperature issues (mentioned by 2 reviewers)
- Neglect regarding basic hygiene and personal care (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your therapy team's ability to motivate residents; how do you integrate physical therapy into a resident's daily routine?
- 2What specific protocols do you have in place to ensure medications and pain management are administered precisely on schedule?
- 3How does the nursing staff communicate important health updates or changes in condition to family members to ensure we are always in the loop?
- 4Could you tell us more about the dining experience, specifically how you ensure meals are served at the right temperature and meet different dietary needs?
- 5What is your process for ensuring that personal hygiene and daily grooming needs are consistently met for every resident?
- 6In the event of a medical emergency during the night, what is the immediate procedure for contacting both the physician and the family?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is knowledgeable and motivating, and the nursing staff is attentive and responsive. They have a top-notch coordinated approach.”
“Rosa, the activities director. Does a wonderful job here at desert terrace rehab and recovery. She is very helpful and goes the extra mile”
“They refused to give my mom a shower the whole time Ishe was there and when they dressed her they put her close on backwards and inside out the care was horrible”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 6, 2026ComplaintCleanReport
This complaint survey was conducted on March 6, 2026 with the investigation of complaints: 00161002 and 00161246. No deficiencies were cited.
Feb 20, 2026ComplaintCleanReport
An onsite complaint survey was conducted on February 20, 2026, for the investigation of intake #00159376 and 00159526. There were no deficiencies cited.
Dec 23, 2025Other
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which could cause harm to the patients and/or staff in the affected areas.
Based on a record review and interviews, the facility failed to provide all required fire drills per NFPA 101. Failing to conduct fire drills in accordance with the life safety code, one per shift per quarter under varied conditions, to familiarize staff with conditions under an actual fire, can result in harm to all residents and/or staff during an actual fire or emergency situation.
Dec 11, 2025ComplaintCleanReport
The onsite complaint survey was conducted on December 11, 2025, and investigated complaints #00152828, 00151887, and 00152760There were no deficiencies noted.
Oct 22, 2025Complaint
The onsite complaint survey was conducted on October 22, 2025, for complaints # 00146911, 00148203, 00146910, and 00148195. The following deficiencies were cited.
Based on clinical record review, staff interviews, and review of facility documentation and policies, the facility failed to protect the rights of one resident (#1) to be free from abuse by another resident (#2). The deficient practice could result in further abuse of residents when appropriate actions are not taken.
Based on clinical record review, staff interviews, and review of facility documentation and policies, the facility failed to protect the rights of one resident (#1) to be free from abuse by another resident (#2).Â
Sep 23, 2025Complaint
The State Compliance Survey was conducted on September 23, 2025 through September 26, 2025, in conjunction with complaint(s): 2246263, 2246256, 2246249, 2246252, 2246260, 2245816, 2246207, 2246204, 2246205, 2246168, 2246184, 2246255, 2246185, 2246248, 2246231, 2246240, 2246172, 2246227, 2246215, 2246154, 2246201, 2246203, 2246197, 2246189, 2246009, 2245822, 2246187, 2246179, 2246178, 2245930, 2246175, 2246152, 2246138, 2246150, 2246146, 2246148, 2246134, 2246140, 2246141, 2246137, 2246133, 2246125, 2246123, 2246120, 2246111, 2246087, 2246116, 2246118. The following deficiencies were cited:
Based on observations, staff interviews, review of the clinical record and the facility policy and procedures, the facility failed to ensure nail care was provided for two residents (#18 and #28) out of 89. The deficient practice could result in resident grooming and hygiene needs not being met.
Based on observations, staff interviews, review of the clinical record and the facility policy and procedures, the facility failed to ensure nail care was provided for two residents (#18 and #28) out of 89.Â
Sep 3, 2025ComplaintCleanReport
The state complaint survey was conducted on September 3, 2025 of the following complaint numbers: 2246113 (AZ00187655), 2246109 (AZ00187022), and 00141173. There were no deficiencies cited.
Jul 8, 2025ComplaintCleanReport
A complaint investigation was conducted on July 8, 2025 through July 8, 2025 of intake# 00134616, 00127092, 00130029, AZ00221345. There were no deficiencies cited.
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References & Resources
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Google Reviews
293 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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