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Nursing HomeMedicaid

Desert Haven Care Center

Limited public data on Desert Haven Care Center. Call, tour, and ask to meet current residents' families — your own impression matters most.

2645 East Thomas Road, Camelback East Village · Phoenix, AZ 85016Licensed & Active
Google rating
3.4/5

based on 37 Google reviews

5
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1

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What this means for your family

While some individual caregivers at this facility are noted for being exceptionally kind, the facility suffers from severe, recurring reports of unsanitary conditions and pest infestations. If you choose this facility, you must closely monitor the cleanliness of the rooms and ensure that medical staff are responding promptly to emergencies.

Google Reviews

Google Reviews

37 reviews analyzed
Families should approach this facility with significant caution due to serious allegations regarding hygiene, pest infestations, and medical neglect. While some reviewers praise specific nursing assistants for their compassionate care, others report severe issues including roaches, mold, and a lack of responsiveness to medical emergencies.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms2.0Value1.0

Strengths

  • Compassionate nursing assistants
  • Kind and accommodating staff members
  • Availability of skilled doctors

Concerns

  • Poor facility hygiene and pest issues (mentioned by 2 reviewers)
  • Outdated and rundown building infrastructure (mentioned by 3 reviewers)
  • Unresponsive or inadequate medical care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(8)'19(2)'22(3)'24(3)'26(1)

Distribution

5
12
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3
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3
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9

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing assistants; how do you ensure that level of kindness is maintained across all shifts?
  • 2What specific steps is the facility taking regarding recent building maintenance and ensuring the rooms are kept in top condition?
  • 3Could you walk us through your protocols for managing medical emergencies and how quickly a doctor can be reached if a resident's condition changes?
  • 4How would you describe the current dining experience and what recent improvements have been made to the menu or meal service?
  • 5What is your process for communicating important health updates or daily changes to family members to ensure we stay in the loop?
  • 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The majority of the staff truly went above and beyond caring for my mother. One of the nursing assistants was Sue and she was amazing taking care of my mom during her last moments.

Long-term resident's family · 2025★★★★

My grandmother loves her nurses! She told me they listen to her and care for her very well.

Long-term resident's family · 2024★★★★★

Roaches bad bad nurses terrible staff 9000 dollars to live in a roach bathroom smell like moldy the toilets leak the food is nasty 🤮 roaches and roaches

Resident's family · 2023☆☆☆☆
Source: 37 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

16total
40deficiencies
Apr 15, 2026Complaint
CleanReport

No deficiencies found during this inspection.

Apr 2, 2026Complaint
CleanReport

The complaint survey was conducted on April 2, 2026, with the investigation of intake #: 00163934 and 00163890. There were no deficiencies cited: 

Jan 28, 2026Complaint
CleanReport

The onsite complaint survey was conducted on January 23, 2026, with the investigation of intake # 00157278 .  No deficiencies were cited.

Jan 26, 2026Complaint

An onsite complaint survey was conducted on January 26, 2026 for the investigation of intake #00156787. The following deficiencies were cited:

12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: §483.12(c)(1) Ensure that all alleged violations involving abuse, neglect, exploitation or mistreReporting of Alleged Violations - 0609 FederalCorrected Jan 30, 2026

Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that an incident involving resident-to-resident abuse between two residents (#89 and #78) was reported. The deficient practice could result in continued abuse and physical or emotional harm to residents.

12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: §483.12(c)(2) Have evidence that all alleged violations are thoroughly investigated. §483.12(c)(Investigate/Prevent/Correct Alleged Violation - 0610 FederalCorrected Jan 30, 2026

Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that an incident involving resident-to-resident abuse between two residents (#89 and #78) was investigated. The deficient practice could result in continued abuse and physical or emotional harm to residents.

An administrator shall ensure that: R9-10-410.B.3. A resident is not subjected to: R9-10-410.B.3.a. Abuse;R9-10-410.B.3.a.Corrected Jan 30, 2026

Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that one resident (#78) was free from abuse by another resident (#89).Â

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.b.Corrected Jan 30, 2026

Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that the abuse policy was implemented following an incident involving resident-to-resident abuse between two residents (#89 and #78).

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.2.a.Corrected Jan 30, 2026

Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that an incident involving resident-to-resident abuse between two residents (#89 and #78) was reported.Â

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.5.a.Corrected Jan 30, 2026

Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that an incident involving resident-to-resident abuse between two residents (#89 and #78) was investigated.Â

12 Freedom from Abuse, Neglect, and Exploitation The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined in this subpart. This inFree from Abuse and Neglect - 0600 FederalCorrected Jan 30, 2026

Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that one resident (#78) was free from abuse by another resident (#89). The deficient practice could result in residents being physically and emotionally harmed.

12(b) The facility must develop and implement written policies and procedures that: §483.12(b)(1) Prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident Develop/Implement Abuse/Neglect Policies - 0607 FederalCorrected Jan 30, 2026

Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that the abuse policy was implemented following an incident involving resident-to-resident abuse between two residents (#89 and #78). The deficient practice could result in continued abuse of residents and physical or emotional harm to residents.Â

Jan 26, 2026Complaint

A follow-up survey was conducted on January 26, 2026. The following deficiencies were cited:

25 Quality of care Quality of care is a fundamental principle that applies to all treatment and care provided to facility residents. Based on the comprehensive assessment of a resident, the facility Quality of Care - 0684 FederalCorrected Mar 2, 2026

Based on facility record review and staff interview, the facility failed to ensure blood sugar monitoring was conducted in accordance with the physician's order for one resident (#17). This deficient practice could result in undetected hypo or hyperglycemia, placing the resident at risk for adverse health outcomes.

20(f)(5) Resident-identifiable information. (i) A facility may not release information that is resident-identifiable to the public. (ii) The facility may release information that is resident-identifiaResident Records - Identifiable Information - 0842 FederalCorrected Mar 2, 2026

Based on facility record review and staff interview, the facility failed to ensure complete documentation of blood sugar monitoring as ordered by the physician for one resident (#17). The deficient practice could result in incomplete medical record and had potential to impede continuity of care and timely clinical decision making.

An administrator shall ensure that a resident's medical record contains: R9-10-411.C.12. Documentation of nursing care institution services provided to a resident;R9-10-411.C.12.Corrected Mar 2, 2026

Based on facility record review and staff interview, the facility failed to ensure complete documentation of blood sugar monitoring as ordered by the physician for one resident (#17).Â

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Mar 2, 2026

Based on facility record review and staff interview, the facility failed to ensure blood sugar monitoring was conducted in accordance with the physician's order for one resident (#17).Â

Dec 17, 2025Complaint

The complaint investigation was conducted 12/17/2025, with investigation of complaint #00153424. The following deficiencies were cited:

25 Quality of care Quality of care is a fundamental principle that applies to all treatment and care provided to facility residents. Based on the comprehensive assessment of a resident, the facility Quality of Care - 0684 FederalCorrected Mar 2, 2026

Based on clinical record review, interviews and review of facility policy and procedure, the facility failed to ensure physician orders were followed regarding blood glucose monitoring; and, failed to ensure a healthcare provider was notified of abnormal blood glucose reading for one of 3 sampled resident (#44). The deficient practice led to the resident being admitted to the intensive care unit of a hospital with hyperglycemia and treatment for diabetic ketoacidosis.Findings Include:Â

20(f)(5) Resident-identifiable information. (i) A facility may not release information that is resident-identifiable to the public. (ii) The facility may release information that is resident-identifiaResident Records - Identifiable Information - 0842 FederalCorrected Mar 2, 2026

Based on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure the medical record was complete and accurate regarding blood glucose monitoring for one resident (#44). The deficient practice could lead to incomplete and inaccurate medical record.

An administrator shall ensure that a resident's medical record contains: R9-10-411.C.12. Documentation of nursing care institution services provided to a resident;R9-10-411.C.12.Corrected Mar 2, 2026

Based on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure the medical record was complete and accurate regarding blood glucose monitoring for one resident (#44).

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Mar 2, 2026

Based on clinical record review, interviews and review of facility policy and procedure, the facility failed to ensure physician orders were followed regarding blood glucose monitoring; and, failed to ensure a healthcare provider was notified of abnormal blood glucose reading for one of 3 sampled resident (#44).Findings Include:

Sep 2, 2025Routine

The recertification survey was conducted on September 02, 2025 through September 05, 2025. The following deficiencies were cited:

25(b) Skin Integrity §483.25(b)(1) Pressure ulcers. Based on the comprehensive assessment of a resident, the facility must ensure that- (i) A resident receives care, consistent with professional staTreatment/Svcs to Prevent/Heal Pressure Ulcer - 0686 FederalCorrected Sep 10, 2025

Based on observation, clinical record review, staff interviews, and review of facility policy, the facility failed to ensure one resident (#3) was provided wound care in accordance with physician orders and professional standards. The deficient practice could result in wounds worsening or becoming infected.Â

60(i) Food safety requirements. The facility must - §483.60(i)(1) - Procure food from sources approved or considered satisfactory by federal, state or local authorities. (i) This may include food iteFood Procurement,Store/Prepare/Serve-Sanitary - 0812 FederalCorrected Sep 10, 2025

Based on observations, staff interview, and policy review, the facility failed to ensure staff were maintaining proper sanitary conditions by not wearing hair nets and facial hair guards during food preparation. The deficient practice could result in infection and or contamination of food.

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Sep 10, 2025

Based on observation, clinical record review, staff interviews, and review of facility policy, the facility failed to ensure one resident (#3) was provided wound care in accordance with physician orders and professional standards.

An administrator shall ensure that: R9-10-423.A.3. If a nursing care institution contracts with a food establishment, as defined in 9 A.A.C. 8, Article 1, to prepare and deliver food to the nursingR9-10-423.A.3.b.Corrected Sep 10, 2025

Based on observations, staff interview, and policy review, the facility failed to ensure staff were maintaining proper sanitary conditions by not wearing hair nets and facial hair guards during food preparation.Â

Jul 24, 2025Complaint
CleanReport

The Complaint survey was conducted on July 24, 2025 in conjunction with the investigation of the following complaint. 00137352 . There were no deficiencies cited

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References & Resources

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