Desert Haven Care Center
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based on 37 Google reviews
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What this means for your family
While some individual caregivers at this facility are noted for being exceptionally kind, the facility suffers from severe, recurring reports of unsanitary conditions and pest infestations. If you choose this facility, you must closely monitor the cleanliness of the rooms and ensure that medical staff are responding promptly to emergencies.
Google Reviews
Google Reviews
37 reviews analyzed“Families should approach this facility with significant caution due to serious allegations regarding hygiene, pest infestations, and medical neglect. While some reviewers praise specific nursing assistants for their compassionate care, others report severe issues including roaches, mold, and a lack of responsiveness to medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing assistants
- Kind and accommodating staff members
- Availability of skilled doctors
Concerns
- Poor facility hygiene and pest issues (mentioned by 2 reviewers)
- Outdated and rundown building infrastructure (mentioned by 3 reviewers)
- Unresponsive or inadequate medical care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing assistants; how do you ensure that level of kindness is maintained across all shifts?
- 2What specific steps is the facility taking regarding recent building maintenance and ensuring the rooms are kept in top condition?
- 3Could you walk us through your protocols for managing medical emergencies and how quickly a doctor can be reached if a resident's condition changes?
- 4How would you describe the current dining experience and what recent improvements have been made to the menu or meal service?
- 5What is your process for communicating important health updates or daily changes to family members to ensure we stay in the loop?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The majority of the staff truly went above and beyond caring for my mother. One of the nursing assistants was Sue and she was amazing taking care of my mom during her last moments.”
“My grandmother loves her nurses! She told me they listen to her and care for her very well.”
“Roaches bad bad nurses terrible staff 9000 dollars to live in a roach bathroom smell like moldy the toilets leak the food is nasty 🤮 roaches and roaches”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Apr 15, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Apr 2, 2026ComplaintCleanReport
The complaint survey was conducted on April 2, 2026, with the investigation of intake #: 00163934 and 00163890. There were no deficiencies cited:
Jan 28, 2026ComplaintCleanReport
The onsite complaint survey was conducted on January 23, 2026, with the investigation of intake # 00157278 . No deficiencies were cited.
Jan 26, 2026Complaint
An onsite complaint survey was conducted on January 26, 2026 for the investigation of intake #00156787. The following deficiencies were cited:
Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that an incident involving resident-to-resident abuse between two residents (#89 and #78) was reported. The deficient practice could result in continued abuse and physical or emotional harm to residents.
Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that an incident involving resident-to-resident abuse between two residents (#89 and #78) was investigated. The deficient practice could result in continued abuse and physical or emotional harm to residents.
Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that one resident (#78) was free from abuse by another resident (#89).Â
Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that the abuse policy was implemented following an incident involving resident-to-resident abuse between two residents (#89 and #78).
Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that an incident involving resident-to-resident abuse between two residents (#89 and #78) was reported.Â
Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that an incident involving resident-to-resident abuse between two residents (#89 and #78) was investigated.Â
Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that one resident (#78) was free from abuse by another resident (#89). The deficient practice could result in residents being physically and emotionally harmed.
Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that the abuse policy was implemented following an incident involving resident-to-resident abuse between two residents (#89 and #78). The deficient practice could result in continued abuse of residents and physical or emotional harm to residents.Â
Jan 26, 2026Complaint
A follow-up survey was conducted on January 26, 2026. The following deficiencies were cited:
Based on facility record review and staff interview, the facility failed to ensure blood sugar monitoring was conducted in accordance with the physician's order for one resident (#17). This deficient practice could result in undetected hypo or hyperglycemia, placing the resident at risk for adverse health outcomes.
Based on facility record review and staff interview, the facility failed to ensure complete documentation of blood sugar monitoring as ordered by the physician for one resident (#17). The deficient practice could result in incomplete medical record and had potential to impede continuity of care and timely clinical decision making.
Based on facility record review and staff interview, the facility failed to ensure complete documentation of blood sugar monitoring as ordered by the physician for one resident (#17).Â
Based on facility record review and staff interview, the facility failed to ensure blood sugar monitoring was conducted in accordance with the physician's order for one resident (#17).Â
Dec 17, 2025Complaint
The complaint investigation was conducted 12/17/2025, with investigation of complaint #00153424. The following deficiencies were cited:
Based on clinical record review, interviews and review of facility policy and procedure, the facility failed to ensure physician orders were followed regarding blood glucose monitoring; and, failed to ensure a healthcare provider was notified of abnormal blood glucose reading for one of 3 sampled resident (#44). The deficient practice led to the resident being admitted to the intensive care unit of a hospital with hyperglycemia and treatment for diabetic ketoacidosis.Findings Include:Â
Based on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure the medical record was complete and accurate regarding blood glucose monitoring for one resident (#44). The deficient practice could lead to incomplete and inaccurate medical record.
Based on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure the medical record was complete and accurate regarding blood glucose monitoring for one resident (#44).
Based on clinical record review, interviews and review of facility policy and procedure, the facility failed to ensure physician orders were followed regarding blood glucose monitoring; and, failed to ensure a healthcare provider was notified of abnormal blood glucose reading for one of 3 sampled resident (#44).Findings Include:
Sep 2, 2025Routine
The recertification survey was conducted on September 02, 2025 through September 05, 2025. The following deficiencies were cited:
Based on observation, clinical record review, staff interviews, and review of facility policy, the facility failed to ensure one resident (#3) was provided wound care in accordance with physician orders and professional standards. The deficient practice could result in wounds worsening or becoming infected.Â
Based on observations, staff interview, and policy review, the facility failed to ensure staff were maintaining proper sanitary conditions by not wearing hair nets and facial hair guards during food preparation. The deficient practice could result in infection and or contamination of food.
Based on observation, clinical record review, staff interviews, and review of facility policy, the facility failed to ensure one resident (#3) was provided wound care in accordance with physician orders and professional standards.
Based on observations, staff interview, and policy review, the facility failed to ensure staff were maintaining proper sanitary conditions by not wearing hair nets and facial hair guards during food preparation.Â
Jul 24, 2025ComplaintCleanReport
The Complaint survey was conducted on July 24, 2025 in conjunction with the investigation of the following complaint. 00137352 . There were no deficiencies cited
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References & Resources
Google Maps
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Google Reviews
37 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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