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Nursing HomeMedicaid

Coronado Healthcare Center

Limited public data on Coronado Healthcare Center. Call, tour, and ask to meet current residents' families — your own impression matters most.

11411 North 19th Ave, North Mountain Village · Phoenix, AZ 85029Licensed & Active
Google rating
4.0/5

based on 489 Google reviews

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What this means for your family

The facility's therapy and nursing staff are significant assets for rehabilitation and emotional support. However, you must closely monitor hygiene care and medication administration, as multiple families have reported serious lapses in these areas.

Google Reviews

Google Reviews

489 reviews analyzed
Families can expect a facility with highly praised, compassionate nursing and therapy staff that many reviewers find instrumental to recovery. However, there are serious, critical reports regarding inadequate hygiene care, medication management errors, and poor communication from doctors and management.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean9.0Activities5.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Recent building renovations and cleanliness
  • Friendly and welcoming reception staff

Concerns

  • Inadequate hygiene and delayed bathroom assistance (mentioned by 2 reviewers)
  • Issues with medication management and lost prescriptions (mentioned by 2 reviewers)
  • Poor communication from doctors and management (mentioned by 2 reviewers)
  • Inconsistent food quality and kitchen needs (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

5
23
4
1
3
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2
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5

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It's wonderful to see how clean and renovated the building looks; what recent improvements have been made to the resident living areas?
  • 2We've heard great things about the compassion of your nursing staff, but how do you ensure that residents receive timely assistance with personal care and bathroom needs during busy shifts?
  • 3Could you walk us through your specific protocols for medication management to ensure prescriptions are always accurate and delivered on time?
  • 4How does the management team ensure clear and consistent communication with families regarding changes in a resident's health or care plan?
  • 5What is the current menu like, and how do you handle special dietary needs or requests to ensure consistent food quality for everyone?
  • 6What kind of daily activities or social programs are available to keep residents engaged and active within the community?

Personalized based on this facility's data


Key Review Excerpts

The is place is very welcoming they take good care of you and your needs, the deserve 10stars!

Rehab patient · 2026★★★★★

My mother has been there for almost 2 weeks, and she cries every day, saying that no one helps her go to the bathroom, they let her stay in her soiled diaper for hours!

Long-term resident's family · 2026☆☆☆☆

The food was very healthy and tasty My nurse ken was very sweet, funny and very efficient and kind !

Rehab patient · 2026★★★★★
Source: 489 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

26total
44deficiencies
Mar 24, 2026Complaint
CleanReport

The onsite complaint survey was conducted on March 24, 2026,  and investigated complaints #00162716 and 00162706There were no deficiencies noted.

Mar 17, 2026Complaint
CleanReport

An onsite complaint survey was conducted on March 17, 2026 for the following intakes: 00159920, 00159517, 00161564, 00161415, 00161109, 00161154, 00159346, 00159344, 00159106. There were no deficiencies cited. 

Feb 11, 2026Complaint
CleanReport

An onsite complaint survey was conducted on February 11, 2026 for the investigation of intake # 00156854 and 00158615. There were no deficiencies cited:

Jan 27, 2026Complaint

The recertification and complaint survey was conducted on January 27, 2026 through January 30, 2026 along with investigation of complaints: # 00142544, 00142496, 00156166, 00145741, AZ00216087, AZ00215765, AZ00215767, AZ00216089. The following deficiencies were cited: 

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Feb 20, 2026

Based on a review of the clinical record, staff interviews, and a review of policies and procedures, the facility failed to ensure that the physician’s orders were implemented per professional standards for one resident (Resident #56). The universe was 180.Â

An administrator shall ensure that: R9-10-423.A.3. If a nursing care institution contracts with a food establishment, as defined in 9 A.A.C. 8, Article 1, to prepare and deliver food to the nursingR9-10-423.A.3.b.Corrected Feb 20, 2026

Based on staff interviews, observations, and review of facility policies and procedures ,the facility failed to ensure food was stored within appropriate guidelines. The facility census was 191 and the survey sample size was thirty-five.Â

An administrator shall ensure that a care plan for a resident: R9-10-414.B.2. Is reviewed and revised based on any change to the resident's comprehensive assessment; andR9-10-414.B.2.Corrected Feb 20, 2026

Based on a review of the clinical record, staff interviews, and a review of policies and procedures, the facility failed to update and revise care plans for two residents (Residents #21 and #56). The universe was 180.Â

An administrator shall ensure that: R9-10-403.C.1. Policies and procedures are established, documented, and implemented to protect the health and safety of a resident that: R9-10-403.C.1.j. Cover R9-10-403.C.1.j.Corrected Feb 20, 2026

Based on review of clinical records, observation of current practice, and staff interviews, the facility failed to ensure that the advance directive was correctly documented for one resident (#128).Â

10(c)(6) The right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. §483.10(c)(8) Nothing Request/Refuse/Dscntnue Trmnt;Formlte Adv Dir - 0578 FederalCorrected Feb 20, 2026

Based on review of clinical records, observation of current practice, and staff interviews, the facility failed to ensure that the advance directive was correctly documented for one resident (#128). The deficient practice could result in inaccurate care being provided to the resident.

21(b) Comprehensive Care Plans §483.21(b)(2) A comprehensive care plan must be- (i) Developed within 7 days after completion of the comprehensive assessment. (ii) Prepared by an interdisciplinary teamCare Plan Timing and Revision - 0657 FederalCorrected Feb 20, 2026

Based on a review of the clinical record, staff interviews, and a review of policies and procedures, the facility failed to update and revise care plans for two residents (Residents #21 and #56). The deficient practice can result in inaccurate monitoring of a resident’s medical conditions and care, which are necessary to achieve the resident’s health and well-being goals. The universe was 180.Â

24(c) Activities. §483.24(c)(1) The facility must provide, based on the comprehensive assessment and care plan and the preferences of each resident, an ongoing program to support residents in their cActivities Meet Interest/Needs Each Resident - 0679 FederalCorrected Feb 20, 2026

Based on observations, facility documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to provide an ongoing program of activities designed to meet the interest and the physical, mental, and psychological well-being of one resident (Resident #15). The sample was three residents and the universe is 191 residents. The deficient practice could result in a decline in physical, mental, and social skills.Â

25 Quality of care Quality of care is a fundamental principle that applies to all treatment and care provided to facility residents. Based on the comprehensive assessment of a resident, the facility Quality of Care - 0684 FederalCorrected Feb 20, 2026

Based on a review of the clinical record, staff interviews, and a review of policies and procedures, the facility failed to ensure that the physician’s orders were implemented per professional standards for one resident (Resident #56). The deficient practice can result in inaccurate monitoring of a resident’s medical conditions and care, which are necessary to achieve the resident’s health and well-being goals. The universe was 180.Â

60(i) Food safety requirements. The facility must - §483.60(i)(1) - Procure food from sources approved or considered satisfactory by federal, state or local authorities. (i) This may include food iteFood Procurement,Store/Prepare/Serve-Sanitary - 0812 FederalCorrected Feb 20, 2026

Based on staff interviews, observations, and review of facility policies and procedures ,the facility failed to ensure food was stored within appropriate guidelines. The deficient practice could increase the risk for foodborne illness. The facility census was 191 and the survey sample size was thirty-five.

A resident has the following rights: R9-10-410.C.3. To choose activities and schedules consistent with the resident's interests that do not interfere with other residents;R9-10-410.C.3.Corrected Feb 20, 2026

Based on observations, facility documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to provide an ongoing program of activities designed to meet the interest and the physical, mental, and psychological well-being of one resident (Resident #15). The sample was three residents and the universe is 191 residents.Â

Dec 30, 2025Other
NFPA 101 FederalCorrected Mar 9, 2026

Based on a record review and interviews, the facility failed to provide all required fire drills per NFPA 101. Failing to conduct fire drills in accordance with the life safety code, one per shift per quarter under varied conditions, to familiarize staff with conditions under an actual fire, can result in harm to all residents and/or staff during an actual fire or emergency situation.

NFPA 101 FederalCorrected Mar 9, 2026

Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff in the affected areas.Â

Dec 18, 2025Complaint
CleanReport

The onsite complaint survey was conducted on December 18, 2025, and investigated complaints # 00153054, 2691807, 00153553, 2235566, 2235570, 2235572, and 2235568There were no deficiencies noted.

Nov 21, 2025Complaint
CleanReport

The onsite complaint survey was conducted on November 24, 2025 and investigated complaints 00149851, 00145562, 00145595, 2235308, and 2235586There were no deficiencies noted.

Nov 5, 2025Complaint
CleanReport

The complaint survey was conducted on November 5, 2025,  with the investigation of intake #00147581 and 00149138. There were no deficiencies cited: 

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