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Nursing HomeMedicaid Top Rated

Coronado at Stone Oak

Strong Medicare quality ratings; families often praise engaging and creative resident activities. Still worth an in-person visit.

19638 Stone Oak Parkway, Stone Oak · San Antonio, TX 78258112 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 41 Google reviews

5
4
3
2
1

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What this means for your family

This facility is an excellent choice if you prioritize high-quality social programming and a clean, vibrant environment for your loved one. However, you should proactively ask management about their current staffing levels and their plan for ensuring prompt assistance during the overnight hours.

Google Reviews

Google Reviews

41 reviews analyzed
Families considering this facility will find a community highly praised for its engaging activities, beautiful outdoor spaces, and a warm, family-like atmosphere. While many reviewers highlight exceptional care in memory care and assisted living, there are significant concerns regarding high staff turnover and slow response times during evening and night shifts.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean9.0Activities10.0MedsN/AMemory9.0Comms8.0ValueN/A

Strengths

  • Engaging and creative resident activities
  • Warm and attentive caregiving staff
  • Beautiful, clean, and home-like environment
  • Strong memory care programming

Concerns

  • High staff turnover and understaffing (mentioned by 2 reviewers)
  • Slow response times during evening and night shifts

Rating Trends

Tap a year to see what changed

234'15(1)'18(4)'20(3)'22(6)'24(8)'26(14)

Distribution

5
27
4
2
3
0
2
1
1
5

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the creative activities here; could you tell us more about what a typical day looks like for the residents?
  • 2The environment looks so beautiful and home-like; how do you ensure the facility stays this clean and inviting for the residents?
  • 3Since we are looking for consistent care, how do you support your team to ensure stable staffing levels throughout all shifts?
  • 4How do you manage resident needs and response times during the evening and overnight hours?
  • 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
  • 6We are very interested in your memory care programming; how do you tailor these specific activities to each resident's unique needs?

Personalized based on this facility's data


Key Review Excerpts

The Haven took care of my Mother with the best care possible. I thank God for the current & former staff and Mr. Ken for loving and taking care of her.

Memory care family member · 2024★★★★★

Norwin Hussain, the Director of Celebrations, is outstanding! Her activities are creative, well-planned, and truly engaging for the residents.

Visitor/Community observer · 2026★★★★★

The day staff are kind and attentive. But I get called frequently in evening and night because staff are not responding quick enough when she needs assistance.

Long-term resident's family · 2021★★☆☆☆
Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.61hrs
81%
Registered nurses for medical care
Total Nursing
3.36hrs
82%
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

16

measures

Worse Than Avg

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
19.4%
TX
14.2%
Bexar
17.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
14.4%
TX
16.1%
Bexar
16.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.3%
TX
14.9%
Bexar
14.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
19.5%
TX
18.4%
Bexar
21.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.6%
Better than Avg
Here
2.6%
US
15.4%
TX
9.4%
Bexar
10.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Bexar
2.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
TX
88.0%
Bexar
84.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
Bexar
81.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Bexar
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (9.1)
9 complaint-triggered

Coronado at Stone Oak has recurring deficiencies across multiple care areas, with families filing complaints that led to 7 investigations. The facility shows persistent problems with care planning and resident assessments, safety and fire protection systems, and medication management. While all deficiencies have correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that warrant careful evaluation during visits.

Jan 28, 2026Complaint
2
0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 9, 2025Routine
16
0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0700ModerateCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351ModerateCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511ModerateCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0712MinorCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 21, 2025Complaint
1
0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 25, 2024Complaint
1
0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 5, 2024Routine
9
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0700MinorCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0355MinorCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Apr 5, 2024Complaint
4
0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hamilton County Hospital District

Organization Type

for profit

Management Company

CORONADO CONTINUING CARE CENTER LTD CO

Administrator

PAT MILLER

Chain Affiliation

Chain Name

Cantex Continuing Care

Chain Size

38 facilities nationwide

Chain avg rating: 3.2/5 · Rank 15 of 37

Ownership & Management

Key personnel

Hooper, GradyOfficer / DirectorHooper, GradyOfficer / DirectorCoronado Continuing Care Center Ltd CoManagerMiller, PatManagerCoronado Continuing Care Center Ltd CoAdp of the Snf
Source: Medicare provider data

Contact

References & Resources

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