Coronado at Stone Oak
Strong Medicare quality ratings; families often praise engaging and creative resident activities. Still worth an in-person visit.
based on 41 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize high-quality social programming and a clean, vibrant environment for your loved one. However, you should proactively ask management about their current staffing levels and their plan for ensuring prompt assistance during the overnight hours.
Google Reviews
Google Reviews
41 reviews analyzed“Families considering this facility will find a community highly praised for its engaging activities, beautiful outdoor spaces, and a warm, family-like atmosphere. While many reviewers highlight exceptional care in memory care and assisted living, there are significant concerns regarding high staff turnover and slow response times during evening and night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and creative resident activities
- Warm and attentive caregiving staff
- Beautiful, clean, and home-like environment
- Strong memory care programming
Concerns
- High staff turnover and understaffing (mentioned by 2 reviewers)
- Slow response times during evening and night shifts
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the creative activities here; could you tell us more about what a typical day looks like for the residents?
- 2The environment looks so beautiful and home-like; how do you ensure the facility stays this clean and inviting for the residents?
- 3Since we are looking for consistent care, how do you support your team to ensure stable staffing levels throughout all shifts?
- 4How do you manage resident needs and response times during the evening and overnight hours?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 6We are very interested in your memory care programming; how do you tailor these specific activities to each resident's unique needs?
Personalized based on this facility's data
Key Review Excerpts
“The Haven took care of my Mother with the best care possible. I thank God for the current & former staff and Mr. Ken for loving and taking care of her.”
“Norwin Hussain, the Director of Celebrations, is outstanding! Her activities are creative, well-planned, and truly engaging for the residents.”
“The day staff are kind and attentive. But I get called frequently in evening and night because staff are not responding quick enough when she needs assistance.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Coronado at Stone Oak has recurring deficiencies across multiple care areas, with families filing complaints that led to 7 investigations. The facility shows persistent problems with care planning and resident assessments, safety and fire protection systems, and medication management. While all deficiencies have correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that warrant careful evaluation during visits.
Jan 28, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 9, 2025Routine16
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 21, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 25, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 5, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Apr 5, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
CORONADO CONTINUING CARE CENTER LTD CO
PAT MILLER
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 15 of 37
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit thehavenandlaurelsstoneoak.seniorlivingnearme.com
Medicare data downloads
Original nursing home datasets
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