Citadel Post Acute
Limited public data on Citadel Post Acute. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 418 Google reviews
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What this means for your family
This facility is a strong option if you are looking for high-quality physical therapy and a compassionate nursing team. However, you must closely monitor medication schedules and hygiene standards, as multiple families have reported issues with delayed responses to call lights and unpleasant facility odors.
Google Reviews
Google Reviews
418 reviews analyzed“Families considering Citadel Post Acute will find a facility with a highly dedicated and compassionate nursing and therapy team, particularly noted for rehabilitation and post-surgery care. However, there are significant and serious concerns regarding inconsistent medication management, slow response times to call buttons, and issues with facility cleanliness and odor.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective physical therapy and rehabilitation
- Welcoming and clean environment for some residents
- Helpful administrative communication during transitions
Concerns
- Slow response times to call buttons and patient needs (mentioned by 2 reviewers)
- Inconsistent medication administration (mentioned by 2 reviewers)
- Issues with facility odor and cleanliness (mentioned by 3 reviewers)
- Poor food quality and nutritional balance (mentioned by 3 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of care remains consistent during shift changes?
- 2Could you walk us through your process for medication administration and how you double-check for accuracy?
- 3What specific protocols do you have in place to ensure call buttons are answered promptly, especially during busy night shifts?
- 4How would you describe the current dining program, and what steps are being taken to improve the nutritional variety and food quality?
- 5What is your routine for maintaining the cleanliness and freshness of the common areas and resident rooms?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with others?
Personalized based on this facility's data
Key Review Excerpts
“The staff was excellent on helping me fill out forms and directing me on actions I may need to take when my mom was transferred here after a hospital stay. They let me know what the process looked like so could be informed.”
“Do not come here, the way this place operates is not normal, while my mother was here, she would be in the bed, in pain. Pressing the call button multiple times for the nurse to not show up, until 3 hours later.”
“The physical therapy is great there. The type of gray on the walls in the patient rooms is depressing. The food is generally not appealing.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Apr 1, 2026ComplaintCleanReport
Investigation of intake #00163902 was conducted on April 1, 2026. No deficiencies were cited.
Nov 12, 2025ComplaintCleanReport
The complaint investigation was conducted on November 12, 2025, with investigation of intakes:2654364. There were no deficiencies cited.
Oct 24, 2025ComplaintCleanReport
The complaint survey was conducted on October 24, 2025, with the investigation of intake #00147308. There were no deficiencies cited:
May 20, 2025ComplaintCleanReport
A complaint survey was conducted on May 20, 2025 for the investigation of intake #SF00131258. No deficiencies were cited.
May 8, 2025ComplaintCleanReport
A complaint survey was conducted on May 8, 2025 for the re-investigation of intake # AZ00193297. No deficiencies were cited.
May 5, 2025ComplaintCleanReport
An onsite complaint survey was conducted on May 5, 2025 for the investigation of intake # 00128307 and 00128547 . There were no deficiencies cited.
Mar 7, 2025ComplaintCleanReport
A complaint investigation was conducted on March 7, 2025 for intakes #00121563, 00120800. No deficiencies were cited.
Feb 18, 2025OtherCleanReport
No deficiencies found during this inspection.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
418 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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