Chandler Post Acute and Rehabilitation
Limited public data on Chandler Post Acute and Rehabilitation. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 474 Google reviews
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What this means for your family
This facility is a strong candidate for rehabilitation due to its highly-rated therapy department and friendly staff. However, you must prioritize checking the responsiveness of the nursing staff and the frequency of patient checks, as multiple families have reported serious issues with call lights being ignored and hygiene neglect.
Google Reviews
Google Reviews
474 reviews analyzed“Families can expect a highly skilled and compassionate therapy team that excels in post-surgical rehabilitation and strength building. However, there are serious, recurring reports of nursing neglect, including delayed response to call lights and inadequate hygiene care, which should be a primary point of investigation during a tour.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy team
- Compassionate and professional nursing staff
- Clean and inviting facility environment
- Welcoming and friendly front desk and admission staff
Concerns
- Slow response to call lights and nursing assistance (mentioned by 4 reviewers)
- Neglect regarding patient hygiene and basic needs (mentioned by 2 reviewers)
- Inconsistency in therapy availability on weekends (mentioned by 2 reviewers)
- Issues with management professionalism and communication (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how much the front desk and admissions team value a warm welcome; how does that friendly culture extend to the daily interactions between the nursing staff and the residents?
- 2We've heard wonderful things about the skill of your physical and occupational therapy teams; could you tell us how the therapy schedule looks on the weekends?
- 3What specific protocols are in place to ensure that call lights are answered promptly and that residents' basic hygiene needs are met consistently throughout the day?
- 4How does the management team ensure clear and consistent communication with families regarding updates on a resident's care plan?
- 5In the event of a medical emergency during the night or over a weekend, what is the process for contacting the on-call physician or coordinating urgent care?
- 6Beyond the clinical care, what kind of daily activities or social events are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was fantastic and played a huge role in helping my family member regain strength and confidence. It was amazing to see the progress made during her stay.”
“Nurse Dani she is one of the most caring nurses she is on time with medication she is how do I put she’s my favorite. She’s the best she’s care for us.”
“He was left lying in his own feces for hours. His call light was ignored repeatedly by staff. He fell FOUR TIMES—the last fall caused a serious head injury”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 3, 2026ComplaintCleanReport
An onsite complaint survey was conducted on March 3, 2026, for the investigation of intake # 2741538, 2743203, 2742262, and 2741645. There were no deficiencies cited:
Nov 19, 2025OtherCleanReport
No deficiencies found during this inspection.
Oct 10, 2025ComplaintCleanReport
The complaint investigation was conducted on 10/10/2025, with investigation of intake 2622560. There were no deficiencies cited.
Apr 30, 2025ComplaintCleanReport
The onsite investigation of intakes 00127725, and 00127963 was conducted on April 30, 2025. No deficiencies were cited.
Apr 14, 2025ComplaintCleanReport
A complaint survey was conducted on April 14, 2025 of intakes # 00124157. There were no deficiencies cited.
Mar 13, 2025ComplaintCleanReport
An onsite complaint survey was conducted on March 13, 2025 for the investigation of intake # AZ00223652, 00120809, 00121113, 00121190, 00121202, 00121203. There were no deficiencies cited.
Feb 21, 2025ComplaintCleanReport
A complaint survey was conducted on September 21, 2025 for the investigations of intakes AZ00222859, AZ00222526. No deficiencies were cited.
Jan 15, 2025ComplaintCleanReport
A complaint survey was conducted on January 15, 2025 with the investigation of intakes #AZ00221644, AZ00221686. There were no deficiencies cited.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
474 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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