Center at Tucson, LLC
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based on 37 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation, particularly for those needing intensive physical or occupational therapy. However, if your loved one requires memory care or has high-dependency needs, you must closely monitor nursing responsiveness and advocate for consistent attention, as multiple families have reported issues with call light delays and dementia management.
Google Reviews
Google Reviews
37 reviews analyzed“Families looking for rehabilitation services will find highly praised physical and occupational therapy teams that focus on mobility and recovery. However, there are significant concerns regarding nursing responsiveness, potential understaffing, and the quality of care for patients with dementia or Alzheimer's.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Effective wound care specialists
Concerns
- Slow response to call lights and nursing delays (mentioned by 3 reviewers)
- Inadequate care/monitoring for dementia patients (mentioned by 2 reviewers)
- Poor communication with family members (mentioned by 2 reviewers)
- Staffing shortages and unprofessional behavior (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; how do you tailor these sessions to help residents regain their independence?
- 2How does the nursing team ensure that call lights are answered promptly, especially during busy shift changes?
- 3What specific protocols do you have in place to provide extra monitoring and engagement for residents with dementia or memory impairment?
- 4How do you keep family members updated on their loved one's daily health status and any changes in their care plan?
- 5Could you tell us more about the dining experience, including how much input residents have in their daily meal options?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“The staff, especially physical and occupational therapy, was supportive, motivational and patience with my father. As a nurse myself I was grateful seeing the great care received.”
“If you go into this facility with your wits about you and are there just for rehab, then it’s an amazing place as long as you can advocate for yourself. If you’re considering putting a patient in there that has dementia or Alzheimer’s, then reconsider.”
“Shout-out to wound care specialist Katie & Amanda who took special, thoughtful care into helping heal a pressure ulcer on my Mom's back.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 12, 2026OtherCleanReport
No deficiencies found during this inspection.
Jan 7, 2026ComplaintCleanReport
The investigation of complaints 00152940, 00147935, 00135006 was conducted on January 7, 2025. There were no deficiencies cited.
Aug 12, 2025ComplaintCleanReport
The complaint survey was conducted on August 12 through August 13, 2025 with the investigation of complaints 00138678, 2579957, 00133157, 2273025, 2273029, 00130794, 00138678. There were no deficiencies cited.Â
Apr 29, 2025ComplaintCleanReport
An onsite risk based complaint survey was conducted on April 29th, 2025 for the investigation of #AZ00180058, #AZ00161717, and #AZ00157234. There are no deficiencies cited.
Apr 22, 2025ComplaintCleanReport
An onsite complaint investigation was completed on April 22, 2025 through April 25, 2025 for the following intakes: 00125314 and 00126052. There were no deficiencies cited.
Mar 19, 2025ComplaintCleanReport
An onsite complaint survey was conducted on March 19-21, 2025 for the investigation of intake #SF00121598 and SF00122206.
Jan 7, 2025ComplaintCleanReport
An onsite complaint survey was conducted on January 7, 2025 for the investigation of intake # AZ00220900, AZ00215051, AZ00215046. There were no deficiencies cited.
Aug 13, 2024Complaint
The State compliance survey was conducted on August 13 through August 16, 2024 in conjunction with the investigation of intake #s: AZ00206134, AZ00206702, AZ00206866, AZ00207849, AZ00208749, AZ00208827 and AZ00208831. The following deficiencies were cited:
Based on review of facility documentation, State Agency (SA) Licensing database, and staff interview, the facility failed to ensure written notification of a change in administrator was made to the SA at the time of the change. Findings include: Review of the list of current facility staff revealed that staff #114 was listed as the Administrator. A copy of an email confirmation dated February 2, 2024 from the State nursing care institution administrator (NCIA) board revealed that they received the administrator's notice of appointment. The personnel file for the administrator revealed a hire date of February 25, 2024. A review of the monthly quality assurance meeting sign sheets from January through June 2024 revealed that the staff #114 signed in as the administrator. Review of the SA licensing database revealed that the administrator (staff #114) was not the administrator on record. An interview was conducted on August 16, 2024 at 11:14 a.m. with the administrator (staff #114) who stated that she became the administrator of the facility on February 25, 2024; and that, a notification regarding an administrator change was made to the State NCIA board. However, the administrator was not able to say whether a notification was made to the SA as well. Further, the administrator stated that the expectation was that a notification of the Administrator change was to happen within 30 days of the change; and, if that did not take place, she would be at risk of losing her license and the facility would be out of compliance.
Based on clinical record review, resident and staff interviews, and facility policy review, the facility failed to ensure that a care plan related to food preference for one resident (#17) was implemented. Findings include: Resident #17 was admitted July 13, 2024 with diagnoses of fractured right femur with closed fracture with routine healing, type 2 diabetes mellitus, and cognitive communication deficit. The physician order dated July 13, 2024 included for a diet order of regular diet, regular texture and thin consistency. The social history note dated July 15, 2024 included that the resident appeared to be alert, oriented to person, place, time and situation. The nutrition assessment dated July 15, 2024 revealed the resident followed a gluten free diet. The nutrition care plan dated July 19, 2024 included the resident had a potential and/or was at risk for inability to maintain nutrition. Interventions included resident food preferences, food selections, portion sizes honored via selective menu per resident request and to provide food in a form that is acceptable and culturally acceptable. An admission Minimum Data Set (MDS) assessment dated July 20, 2024 revealed a Brief Interview for Mental Status (BIMS) score of 13 indicating the resident was cognitively intact. The MDS assessment did not code for any nutritional approaches; and, nutritional status did not trigger for care planning. The social services progress note dated July 25, 2024 included the resident had a BIMS score of 15 indicating the resident had intact cognition. A late entry physician progress note dated July 25, 2024 included the resident was alert and oriented. Plan was to maximize nutrition and mobility. The diet roster by wing dated August 15, 2024 revealed that resident #17 had regular diet and regular texture. Despite documentation of a gluten-free diet preference, the clinical record revealed no evidence that this diet preference was implemented. During an interview conducted on August 14, 2024 at 9:41 a.m. resident #17 stated that he was gluten free but would pasta and bread. he resident stated that the facility should have gluten free food. An interview was conducted on August 15, 2024 at 2:15 p.m. with the kitchen manager (staff #56) who stated that they have the diet order from the speech therapist or the hospital printed out. from their dietary printer. He stated that the dietician evaluates the residents' preferences and allergies, sends the information to the kitchen printer and it gets printed to their diet roster, which was a sheet of paper that tells him the residents' food textures, allergies, preferences, and dislikes. In an interview with the registered dietician (RD/staff #400) conducted on August 15, 2024 at 2:23 p.m., the RD that the residents are interviewed for food preferences by their dietary technicians who would then communicate this to the dietary staff/department and the RD. She stated that the MNA or nutritional assessment was followed up by the
Based on clinical record review, resident and staff interviews and facility policy review, the facility failed to ensure that the preference for a gluten free diet for one resident (#17) was honored. Findings include: Resident #17 was admitted July 13, 2024 with diagnoses of fractured right femur with closed fracture with routine healing, type 2 diabetes mellitus, and cognitive communication deficit. The physician order dated July 13, 2024 included for a diet order of regular diet, regular texture and thin consistency. The nutrition assessment dated July 15, 2024 revealed the resident followed a gluten free diet. Review of the clinical record revealed no evidence of a physician order for a gluten-free diet for resident #17. The nutrition care plan dated July 19, 2024 included the resident had a potential and/or was at risk for inability to maintain nutrition. Interventions included resident food preferences, food selections, portion sizes honored via selective menu per resident request and to provide food in a form that is acceptable and culturally acceptable. An admission Minimum Data Set (MDS) assessment dated July 20, 2024 revealed a Brief Interview for Mental Status (BIMS) score of 13 indicating the resident was cognitively intact. The MDS assessment did not code for any nutritional approaches; and, nutritional status did not trigger for care planning. The social services progress note dated July 25, 2024 included the resident had a BIMS score of 15 indicating the resident had intact cognition. A late entry physician progress note dated July 25, 2024 included the resident was alert and oriented. Plan was to maximize nutrition and mobility. Review of the diet roster by wing dated August 15, 2024 revealed that resident #17 had regular diet and regular texture. During an interview conducted on August 14, 2024 at 9:41 a.m. resident #17 stated that he was gluten free but would pasta and bread. he resident stated that the facility should have gluten free food. An interview was conducted on August 15, 2024 at 11:00 a.m. with cook (staff #93) who stated that if a resident had a preference or was on a gluten free diet, this will be honored. The cook stated that in order to honor the resident's preference, the kitchen staff must be made aware by either the nursing staff or the RD (Registered Dietitian). The cook stated that the dietician evaluates the resident's preferences and allergies; and, this information is then sent to the kitchen and it gets printed out to the kitchen's diet roster, which is a sheet of paper that tells him their residents' food textures, allergies, preferences, and dislikes. An interview was conducted on August 15, 2024 at 2:47 pm with registered nurse (RN/staff #401) who stated that the appropriate diet order or information for a new resident was taken from the hospital verbal report, discharge orders, packet received from the hospital and from the speech therapist. The RN stated that resident preferences and/or allergies were
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Google Reviews
37 reviews from families & visitors
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