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Nursing HomeMedicaid

Acacia Health Center

Limited public data on Acacia Health Center. Call, tour, and ask to meet current residents' families — your own impression matters most.

4555 East Mayo Blvd, Desert Ridge · Phoenix, AZ 85050Licensed & Active
Google rating
4.8/5

based on 74 Google reviews

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What this means for your family

This facility is an excellent choice for rehabilitation and skilled nursing, particularly due to the highly praised social work and nursing teams. However, if your loved one has high mobility needs, you should inquire about current staffing levels to ensure timely assistance with call buttons.

Google Reviews

Google Reviews

74 reviews analyzed
Acacia Health Center is highly regarded for its compassionate nursing and rehabilitation staff, with many families praising the attentive care during post-surgery recovery. While the facility is frequently lauded for its cleanliness and professional social workers, one reviewer noted significant concerns regarding slow response times due to understaffing.

Quality Themes

Tap a score for details
Food9.0Staff10.0Clean9.0ActivitiesN/AMedsN/AMemory10.0Comms9.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Exceptional social work and case management
  • Clean and well-maintained facility
  • Effective rehabilitation and physical therapy services
  • -5

Concerns

  • Slow response times due to understaffing

Rating Trends

Tap a year to see what changed

2344.92024(15)5.02025(11)5.02026(4)

Distribution

5
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How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent during busy shifts?
  • 2The social work and case management here seem to be a real strength—how involved will our family member be in the care planning process with your team?
  • 3We noticed the facility is exceptionally well-maintained; what is your routine for ensuring all resident living areas stay clean and comfortable?
  • 4Since physical therapy is such a key part of your services, how do you coordinate rehab sessions with a resident's daily routine?
  • 5What does a typical day of social activities and engagement look like for the residents here?
  • 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and providing immediate care?

Personalized based on this facility's data


Key Review Excerpts

Everyone there was helpful, attentive, and kind. Folks went out of their way to give her extra attention as nobody in our family lives in Arizona.

Rehab patient's family · 2026★★★★★

The care and support in my rehabilitation have been remarkable. All the way from the nursing staff, therapy, the food, and everything in between has been 5 star.

Long-term resident · 2024★★★★★

My Mom couldn’t walk and was told to push the call button when she needed anything. The response time was not acceptable and by the time they’d make it to her room it was too late for her to make it to the bathroom.

Rehab patient's family · 2024★★★★
Source: 74 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

9total
3deficiencies
Jun 12, 2025Complaint
CleanReport

The Risk-Based complaint survey was conducted on June 12, 2025 for the investigation of complaints #'s AZ00175885, AZ00179406, AZ00180582. There were no deficiencies cited.

May 13, 2025Complaint
CleanReport

Investigation of intakes #00129672 was conducted on May 13, 2025. No deficiencies were cited.

Feb 24, 2025Complaint
CleanReport

An onsite complaint survey was conducted on February 24 through 25, 2025 for the investigation of intake # AZ00223564. There were no deficiencies cited.

Dec 2, 2024Routine
CleanReport

The recertification survey was conducted on December 02, 2024 through December 06, 2024. No deficiencies were cited.

Dec 2, 2024Other

42 CFR 482.41 Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association This is a recertification survey for Medicare under LSC 2012, Chapter 19, Existing Health Care Occupancies The entire facility was surveyed on December 10, 2024. The facility meets the standards, based on acceptance of a plan of correction.

NFPA 101Corrected Dec 31, 2024

Based on observation and staff interviews, the facility failed to ensure the electrical breaker for the fire alarm system has visual markings to distinguish it from other breakers. Failure to properly identify/mark the fire alarm system could lead to the harm of residents and staff in an emergency. NFPA 101 - 2012 Edition, Section 18.3.4.5.1, Detection systems, where required, shall be in accordance with 9.6.1.3 A fire alarm system required for life safety shall be installed, tested, and maintained in accordance with the applicable requirements of NFPA 70, National Electrical Code, and NFPA 72, National Fire Alarm and Signaling Code,. unless it is an approved existing installation, which shall be permitted to be continued in use, and NFPA 72, National Fire Alarm and Signaling Code, unless it is an approved existing installation, which shall be permitted to be continued in use. NFPA 72-2010 Edition, Section 10.5.5.2. For fire alarm systems the circuit disconnecting means shall be identified as "FIRE ALARM CIRCUIT." Findings include: Observations made in the electrical room on December 10, 2024, revealed the electrical breaker for the fire alarm system did not have visual markings to distinguish it from other breakers. During the exit conference on December 10, 2024, the management team confirmed that the electrical breaker for the fire alarm system did not have visual markings to distinguish it from other breakers.

NFPA 101Corrected Dec 31, 2024

Based on observations the facility failed to repair the patient sleeping room corridor doors. Failing to protect patient sleeping rooms from heat or smoke will cause harm to patients and/or staff. NFPA 101, Life Safety Code, 2012 edition, Chapter 19, Section 19.3.6.3.5. "Doors shall be provided with a means for keeping the door closed that is acceptable to the authority having jurisdiction." Findings include: Observations made while on tour on December 10, 2024, revealed the following; 1) room 223 door had an excessive gap on the upper handle side of the door, light can be seen from inside the room when the door is closed 2) room 16233 door not latching 3) room 347 door had an excessive gap on the upper handle side, light can be seen from inside the room when the door is closed 4) room 349 door had an excessive gap on the upper handle side of the door, light can be seen from inside the room when the door is closed 5) third-floor 90-minute door outside dining room missing strike plate. During the facility tour and exit conference conducted on December 10, 2024, the above findings were again acknowledged by the management team.

Nov 18, 2024Complaint
CleanReport

A complaint survey was conducted on November 18, 2024 for the investigation of intake # AZ00210214. There were no deficiencies cited.

Nov 21, 2023Complaint
CleanReport

The investigation of complaints AZ00203112 and AZ00203278 was conducted on November 21, 2023. There were no deficiencies found.

Oct 9, 2023Complaint
CleanReport

The state compliance survey was conducted from 10/10/2023 through 10/12/2023 in conjunction with the investigation of complaints AZ00185985, AZ00190873, AZ00190922, AZ00191573,AZ00196417, AZ00196416,AZ00197109, AZ00197177, AZ00198807, AZ00198844, AZ00199122, AZ00199152, AZ00199188, AZ00200258, AZ00200265. There were no deficiencies cited. During an internal audit some corrections to the listed complaint investigations were ammended. No action on your part is required. P.Rehman TL

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References & Resources

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